Customer Service Agent

Customer Service Agent | $2,000–$3,200 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – some overlap with UK GMT or US EST required
Salary: $2,000–$3,200 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a US-based e-commerce company to hire for this role. They serve a global customer base and need a customer service agent who can deliver fast, friendly, and professional support.

The role

You'll handle inbound customer queries across email and live chat — resolving account issues, processing requests, and making sure every customer interaction reflects the brand well. You'll own your queue and work to clear SLA targets.

What you'll do

• Respond to customer enquiries via live chat and email within SLA
• Resolve order, billing, and account issues or escalate clearly
• Log all interactions in the CRM and keep records accurate
• Identify recurring issues and flag them to the operations team
• Maintain high CSAT and first-contact resolution scores

What you'll need

• Strong written English — clear, warm, and professional
• Patient and solution-focused under pressure
• Comfortable picking up new software and processes quickly
• Reliable internet and a quiet working environment

Nice to have

• Experience with Zendesk, Intercom, or similar support platforms
• Arabic language skills (spoken and written)
• Previous customer service experience in retail or e-commerce

What you'll get

• $2,000–$3,200 USD/month based on experience
• Fully remote with flexible hours
• Strong onboarding and clear playbooks
• Paid leave
• Path into senior support or customer success roles

Apply with your CV and a short note on how you handled a difficult customer situation.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.