Principal Site Reliability Engineer

About the Job

We’re seeking an Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hat’s software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting Software Production services. Creating/Maintaining service monitoring, improving automation, upholding security best practices and responding to various service situations will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team supports, and executing remediation plans if the SLOs are not met.

In this role, you will be expected to respond in a timely manner during a service outage and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping Red Hat to produce world-class open source software.

What you’ll do

• Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations.

• Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams

• Act as a leader and mentor to your less experienced colleagues, bring and drive continuous improvement ideas and help the team to benefit from technology evolution, such as AI tools utilization

• Collaborate on incident retrospective reviews and corrective items implementation

• Configure and maintain service infrastructure

• Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes

• Coordinate your actions with other Red Hat teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations

• Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem

• Work with service owners to co-define and implement SLIs and SLOs for the services you’ll support, ensure those are met and execute remediation plans if they are not

What you’ll bring

• Expert knowledge of OpenShift administration and application development

• Linux administration expertise

• Advanced knowledge of automation services: ArgoCD, Ansible or Terraform

• Advanced knowledge of CI/CD platforms: Tekton and Pipelines as a code (optionally GitHub Actions or Jenkins)

• Advanced knowledge and experience with monitoring platforms and technologies

• General knowledge of AWS technologies

• Ability to understand graphically represented concepts and architectures in documentation

• Experience with creation of Standard Operating Procedures

• Knowledge of open source monitoring technologies (Grafana, Prometheus, OpenTelemetry)

• Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team

The following skills will be considered a plus:

• Previous experience with SRE model

• Experience with software development using Python or GoLang

• Experience with automation design and implementation

About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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