Customer Success Manager

your tasks

At Recyda, we thrive to revolutionise the world of packaging sustainability and circular economy. We have embarked on a mission to become the undisputed category winner for digital packaging sustainability management. With our innovative software-as-a-service solution, we are transforming the way companies achieve their sustainability goals.

With our technology, we aim to solve every headache associated with the intricate web of sustainability requirements in each market. Our all-encompassing platform streamlines the sustainability journey - from tracking and reporting to compliance and optimisation. Our software solution already serves as a game-changer to global companies like Beiersdorf and Kao.

Join us on our growth journey as a Customer Success Manager (m/f/d), where you will collaborate closely with our Customer Success and Product teams, leading software integration projects, and help shape the future of our innovative solutions while making a significant impact on the industry.

Fostering, growing, and celebrating a diverse team is a top priority. From our inception, we've been an international team, bringing together diverse backgrounds and perspectives to unite behind our common mission. Packaging waste affects everyone, and we believe a diverse team is essential in developing the best solutions for a sustainable future. Join us and contribute to our mission of tackling packaging waste with innovative, inclusive approaches.

• You will work in a great team and take on full responsibility for Enterprise customers
• You will establish a trusted advisor relationship with each assigned customer and drive continued value of our solution and services
• You will map out customers' "as is" and "to be" business processes with the goal of building joint success plans and identifying and prioritising key use cases and business value drivers
• Develop and expand your accounts by driving product adoption to ensure value add
• Practice value engineering with our customers, identifying their goals, crafting the plan towards realization and quantify realized value
• Foster team collaboration and help increase team expertise
• Become an internal communications expert, by sharing industry best practices and driving the evolution of Recyda’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing

skills & experiences

• 2+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Resource Planning or Product Lifecycle Management
• Experience in the packaging industry is a plus
• Strategic problem-solving skills with the ability to translate business requirements into business value
• Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
• Highly motivated self-starter with the ability to work independently as well as part of a team in a fast paced environment
• Strong customer- and goal-orientation with a high degree of initiative and motivation
• Excellent written and verbal communication skills in English and German (additional language skills are beneficial)
• You work in a structured and careful manner and do not lose track of things even under stress
• Motivation to work in an agile, multi-cultural team and strive for continuous learning and improvement

why you should join our team

• Unique opportunity to directly shape our growth by joining at this stage of our startup and make a real impact with your contribution
• Independent work in a team and steep development opportunities in a fast-growing company in the field of sustainability
• Very flexible, innovative and creative working environment and close collaboration with experienced sales leaders and the company founders
• Competitive salary
• Flexible work arrangements (remote or hybrid possible) or work from our modern and bright office in Freiburg