Qatalog logo

Customer Success Manager

Qatalog helps teams work smarter — even when they’re distributed.

Qatalog

Icons/design/feather/users

11-50

Icons/design/feather/country/us United States

Qatalog helps teams work smarter — even when they’re distributed. It connects everyone’s apps, work, and comms in a central hub. We’re backed by top tier investors and operators in the US and Europe.

The team


We're a committed, experienced, and compassionate team pioneering remote working practices. You’ll join a collaborative group of professionals including Amazon, Mozilla, InVision, Microsoft and TransferWise alumni from many different backgrounds who have built and scaled large teams and products.

Role


A unique opportunity to be part of the foundational go-to-market team for the hottest company addressing collaboration and productivity for distributed teams. You will be part of a team focused on building out our initial process, strategy, and team for customer success. We need people who want to focus on understanding our customers, and optimize the post-sale experience. By working with Qatalog’s customers, this role will be critical in building out the messaging, positioning, and process to drive adoption, usage, and expansion.

Requirements


  • Work closely with the CRO and other stakeholders to create the foundational customer experience post-sale


  • Manage the customer experience from onboarding, adoption, usage, expansion and renewal


  • Be a point person for all customer relationships, especially as we focus on working with larger enterprise organizations


  • Evangelize and educate the market around the value of a centralized work graph


  • Be the voice of the customer, communicating customer and market feedback across the broader Qatalog organization (product, marketing, etc.)


  • Contribute to process and repeatability by testing and learning from different customer experiences, understanding how to accelerate adoption and growth across different customer segments, and personas


  • Be the first customer success manager helping build the structure and framework for rapid scaling as the team grows


Candidates should have a minimum of 3-5 years of experience in a high growth SaaS environment with experience managing the customer experience


  • Consistent ability to hit expansion, retention and renewal targets


  • Self-starter with demonstrated examples of taking initiative to provide operational insight and value to an organization beyond customer success role


  • High product acumen and ability to independently manage product demos, onboarding and training


  • Value based experience - demonstrated ability to evangelize and represent company values in category creating markets


  • Demonstrated experience working collaboratively across internal departments - specifically product, marketing and development teams


  • Thirst for learning and self-development


  • Examples of being customer obsessed, putting the customer first and ‘doing the right’ thing for customers at every opportunity


  • Eagerness to be part of a foundational team, help foster culture, and have fun

Benefits


  • Competitive salary


  • Meaningful stock options


  • 25 days annual holidays


  • Premier health insurance


  • Vision/Dental insurance


  • Mental Health & Physiotherapy cover


  • 50% Gym discount


  • Headquartered in London (Shoreditch), but fully remote friendly

About this role

January 26th, 2022

July 31st, 2021

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Qatalog is hiring for this role
 in these timezones.
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About Qatalog

Learn about Qatalog and their company culture.

View company profile

We're Qatalog ˈkadlˌôɡ

Different teams had different languages. And tools. And we were divided by geography, and experience, and many other things. People and teams were isolated, and overwhelmed.

We needed something to reach over the divides and reconnect us. Not something that would put us all on the same page, but something that would let us stay on our own pages, and connect with each other just the same.

We’re building Qatalog as our universal language. All teams can speak Qatalog. People too. Qatalog lets everyone learn about each other, and share things they couldn’t before.

What we’re building

At our previous jobs, we were divided by geography, and experience, and many other things. People and teams felt isolated, and overwhelmed.

We needed something to reconnect us. Not something that would put us all on the same page, but something that would let us work on our own pages, and connect with each other just the same.

We’re building Qatalog as our universal language. So that all teams can speak Qatalog.

Qatalog was founded in 2019 and is backed by Atomico, Mosaic and Salesforce Ventures and founders of Transferwise, Indeed, Eventbrite and Zettle.

Come and join us in building the infrastructure for modern work.

Our culture

We’re a compassionate and tight-knit team with former Amazon, TransferWise, and Mozilla alumni distributed across Asia, Europe, and the US.

The Qatalog team represents 14 nationalities and speaks more than 23 languages. We walk the talk—work with flexible hours, prefer written documentation over meetings, and save our major synchronous interactions for regular team bonding and events.

We focus on our customers, support each other with candid feedback, and build for scale and the long term.

If you're empathetic, on top of your game, and can balance solving hard problems with making time for fun, you'd fit right in.

Tech stack

Learn about the technology and tools that Qatalog uses.

View tech stack

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