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Senior Account Executive

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt.



Icons/design/feather/country/us United States

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and a 95%+ recovery rate on scheduled payments. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022" (#39).

Why You:

Promise is a fast-growing, for-profit start-up attacking one of the largest payment industries in the United States. If you are interested in joining an industry-changing company that wants to solve real challenges for everyday people and build long term value, you are in the right place. Our founders have dedicated their adult lives to helping people and solving problems for overlooked members of our society. We believe that technology and best practices can help to create more efficiency, trust, and equitable outcomes between government agencies and their customers. If you love technology but are looking to apply your skills and experience to a greater mission, this could be the place for you. While many companies talk the talk, our founders have been walking the walk for their entire careers.

About the Role:

We are looking for an experienced sales professional to join our utilities team. As the functional sales expert, you will be expected to partner with other members of the utilities practice and lead opportunities from the first meeting to go live, execute the playbook, manage internal processes, manage customer relationships, and above all, close deals. We want you to partner with the existing team and help them to close the existing pipeline, while you come up to speed on our products, value proposition, and the utilities industry. And, as you gain your footing and rolodex, you will be asked to cultivate and generate your own opportunities.

The right candidate will have at least seven years experience in enterprise sales coming from technology, data, consulting, or professional services. You will be interested in helping the team to grow, close deals, build scalable processes, and create a leading government technology platform. A passion for technology and payments is preferred. If you know utilities, even better. Your target audience will be executives, heads of departments, board and council members, and local politicians. You will need to be consultative, curious, solutions-oriented, likable, and assertive when necessary. You’ll need IQ and EQ to make this work.

We are looking for someone with a proven track record of success in similar industries or with similar products. The position will report to the Head of Utilities.

You Will:

  • Learn the product and devise the best way to close deals

  • Help build the playbook for the sales team

  • Partner with other members of your pod and quarterback the deals

  • Build, nurture, manage, and close pipeline and deals

  • Create sales processes and infrastructure

  • Manage customer relationships

  • Provide valuable customer insight and feedback to other teams

  • Obsess over the right details

  • Become a trusted advisor both internally and externally


  • 7+ years of experience in enterprise sales

  • Strong preference for technology or payments experience

  • Strong teamwork, written, and oral communication and negotiation skills

  • Loves to and has great skill in crafting solutions

  • Understands how to fit company product with market needs and sell value

  • Trained in solutions-oriented sales but can also demonstrate challenger sales methodology

  • Ability to develop executive-level relationships

You're a Great Fit for the Role if:

  • You are entrepreneurial and know how to succeed in a start-up

  • People like and respect you

  • You have competitive drive

  • You are looking to improve and are open to feedback / criticism

  • You are excited about our mission: You think that improving the way governments interact with their constituents is critical. You want to prove that moving away from punitive approaches to non-payment and treating people with dignity can be a win for everyone

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. In addition, the Company complies with applicable state and local laws governing non‐discrimination in employment in every jurisdiction in which it maintains facilities and is committed to diversity and inclusion in the workplace. Promise also provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

About this role

July 9th, 2022

May 10th, 2022

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Promise is hiring for this role in these timezones.
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About Promise

Learn about Promise and their company culture.

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Promise was founded in 2017 to build software to improve criminal justice outcomes.  

As we worked with more and more government institutions, it became clear that one problem consistently stood in the way of success: payments. 

From traffic tickets to restitution, governments are using antiquated systems that fail to provide adequate accounting and compliance data to governments and fail to understand the challenges of citizens trying to make payments. 

Understanding these obstacles, Promise launched its payments platform, offering payment plans and flexible payment methods. We enable payments for tickets, restitution, program fees, child support, and more.

In all of our work, Promise has maintained its commitment to a data-driven approach to improving government and citizen interaction with government. 

Tech stack

Learn about the technology and tools that Promise uses.

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Benefits and perks

Learn about the benefits and perks that Promise provides.

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Ability to work remotely

No matter where you live, we'll pay you the same salary as someone else in your role.

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Generous PTO

We have a generous PTO policy to help encourage work life balance.

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Company retreats

Annual company retreats so you can meet everyone in person.

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401k plan

401k available for participation.

View all employee benefits View all employee benefits



Phaedra Ellis-Lamkins

Icons/design/feather/country/us United States

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