United States onlyRoles & Responsibilities:
- Serve as the primary contact for clients’ human resources needs, ensuring compliance with all applicable federal, state, and local laws.
- Provide account management for clients as it relates to Prestige services.
- Oversee other dedicated client resources to ensure coordinated service delivery.
- Develop and maintain effective business relationships with clients and brokers.
- Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
- Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
- Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
- Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures.
- Learn and develop competence with all technology applications and other tools necessary to perform the role.
- Conduct PrestigePRO product demonstrations for clients as needed. Provide product information for technology partners to clients.
- Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
- Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others.
- Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
- Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
- Attend HR meetings and participate in HR educational workshops.
- Participate in special projects within the HR Client Services department.
- Other duties as assigned.
- May need to travel to clients.
- PHR or SHRM-CP certification preferred.
- Minimum three years of HR Generalist or related experience.
- Previous PEO industry and/or client service delivery experience preferred.
- Bachelor’s degree (business administration or human resources) preferred.
- Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
- Multi-state compliance experience preferred.
- Bilingual English/Spanish required
- Salesforce
- Prism
- Problem solve
- Public speaking and presentation skills.
- Excellent verbal and written communication skills.
- Detail oriented with ability to multi-task and prioritize deliverables.
- Adept at learning new technology.
Salary range based on experience $80,000 - $95,000
