Mexico onlyPorch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Floify| Technical Support Specialist
THE POSITION
We are a fast-paced software company seeking A technical support representative. The ideal candidate is a resourceful self-starter with excellent creative problem-solving skills. Floify has an industry leading technical support team to assist mortgage loan officers, mortgage brokers, mortgage lenders, and other mortgage professionals to use our point-of-sale software solution to make the home loan process more efficient for both loan officers and borrowers. The job is fast paced and challenging due to our high-quality standards, as well as the many details involved with the software, however, teamwork is key and we do everything we can to ensure continuous growth and success in the position.
This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take to correct the issue. As a customer support specialist, you will collaborate with other support agents and teams within the company to support our customers to the highest level of satisfaction possible.
WHAT YOU DO
Interacts with customers via telephone, email, or online chat to train, support, and provide the necessary information about Floify’s highly technical Saas product.
Communication between users, team members, and other departments to address technical inquiries
Internal and customer-facing documentation creation and upkeep
Critical analysis of each situation to determine the best course of action
Contributes towards process improvement and contributes to departmental and organizational objectives and key results.
Performs other related duties as assigned
WHAT TO EXPECT:
- Quick recruitment process through video calls.
- Pay rate: MXN 148.00 an hour
- Training: paid initial training, as well as ongoing training to help you develop in your role and career.
- Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
- Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
WHAT YOU BRING:
Interacts with customers via telephone, email, or online chat to train, support, and provide the necessary information about Floify’s highly technical Saas product.
Communication between users, team members, and other departments to address technical inquiries.
Internal and customer-facing documentation creation and upkeep.
Critical analysis of each situation to determine the best course of action.
Contributes towards process improvement and contributes to departmental and
Organizational objectives and key results.
Performs other related duties as assigned.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.
#LI-FQ1
What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
United States
India only
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