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Customer Support Engineer (APAC)

Platform.sh

Job description

Platform.sh is a groundbreaking hosting and development tool for web applications.  We run dozens of cloud regions all over the world with a mix of clients from individual developers running small development clusters, to the biggest companies on earth that run some of their critical apps on us.

As an APAC based Customer Support Engineer, you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.

Successful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.
 

In a given day you might:


  • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
  • Diagnose, debug and document issues in both applications and systems.
  • Deploy and configure cloud infrastructure resources.
  • Troubleshoot, reproduce and report bugs.
  • Become a product expert and work toward improving our customer facing documentation.
  • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
  • Work under limited supervision with considerable latitude for personal initiative.
  • Respond to customer inquiries through our ticketing solution, ZenDesk.
  • Participate in training teammates.

Qualifications


  • 3+ years combined of:
    • Linux system administration
    • Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)
    • Experience using git
    • Managing DNS
    • Functional knowledge of TLS and encryption
    • Demonstrating exceptional communication skills to provide clear and empathetic customer support
  • Ability to read, write, comprehend through listening, and speak fluent English
 

About Platform.sh


Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.
We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.

We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry. 

Apply now

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About this role

Apply before

May 5th, 2021

Job posted on

January 14th, 2021

Job type

Full Time

Hiring timezones

Platform.sh is hiring for this role in the following timezones:

Badge UTC +4.0
Badge UTC +4.5
Badge UTC +5.0
Badge UTC +5.5
Badge UTC +5.75
Badge UTC +6.0
Badge UTC +6.5
Badge UTC +7.0
Badge UTC +8.0
Badge UTC +8.75
Badge UTC +9.0
Badge UTC +9.5
Badge UTC +10.0
Badge UTC +10.5
Badge UTC +11.0
Badge UTC +12.0
Primary industry
Company size

51-200

Founded in

2014

Social media
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About the company

Platform.sh is a second generation, container based, Platform-as-a-Service. It provides a new approach to cloud hosting that removes the need for devops, while developing or running web applications...
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