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Account Manager - Startup


Job description

We partner with customers to help them build and scale the best applications on top of Plaid.

At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started.
The Growth team at Plaid combines deep technical, product, and industry knowledge to help our customers build and scale amazing applications. We believe that the way consumers and businesses interact with their finances will drastically improve in the next few years.

You will be responsible for working directly with developers to help them create the applications that will empower businesses and consumers with their financial data. You will be the primary point of contact for our customers and will work with them on all stages of integrations, scaling, and product expansion. As part of Growth’s Startup Team, you’ll be working with our earliest and highest-potential customers, and be responsible for nurturing those relationships so they continue to grow successfully with Plaid.

What excites you

  • Own the overall relationship with your portfolio of customers in our fastest growing customer segment (Startups).
  • Build relationships with developers and founders to retain and grow revenue.
  • Help customers integrate and launch on Plaid.
  • Manage contract renewals and lead commercial negotiations for contract upgrades.
  • Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Commercial, Marketing, and BizOps.
  • Key success metrics are fast launch rates, driving revenue growth, and customer happiness.
  • Develop and implement strategies that increase customer product adoption, engagement, and growth at scale.

What excites us

  • A strong business generalist with a passion and intuition for what makes startups successful (ie strong product A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense)
  • Customer empathy and deep desire to see customers succeed
  • Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
  • Interest in financial services and technical products; a high degree of intellectual curiosity
  • Excitement to work in a high-growth environment and to help build processes and tools as needed
  • Ability to work with all types of people and build long-lasting relationships
  • 3+ years of experience working with customers or internal stakeholders

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please review our Candidate Privacy Notice here.

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About this role

Apply before

August 18th, 2021

Job posted on

December 23rd, 2020

Job type

Full Time

Hiring timezones

Plaid is hiring for this role in the following timezones:

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About the company

Plaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financ...
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