What excites you
- Own the overall relationship with your portfolio of customers in our fastest growing customer segment (Startups).
- Build relationships with developers and founders to retain and grow revenue.
- Help customers integrate and launch on Plaid.
- Manage contract renewals and lead commercial negotiations for contract upgrades.
- Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Commercial, Marketing, and BizOps.
- Key success metrics are fast launch rates, driving revenue growth, and customer happiness.
- Develop and implement strategies that increase customer product adoption, engagement, and growth at scale.
What excites us
- A strong business generalist with a passion and intuition for what makes startups successful (ie strong product A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense)
- Customer empathy and deep desire to see customers succeed
- Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
- Interest in financial services and technical products; a high degree of intellectual curiosity
- Excitement to work in a high-growth environment and to help build processes and tools as needed
- Ability to work with all types of people and build long-lasting relationships
- 3+ years of experience working with customers or internal stakeholders
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About this role
May 15th, 2021
Job posted on
December 23rd, 2020
Plaid is hiring for this role in the following timezones:
About the companyPlaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financ...
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