United States onlyCreate a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Why are we in search of a Manager, Service Operations (MSO)?
We are seeking someone (YOU) to join Petco who is passionate about assisting our Pet Care Center (PCC) teams with all things pet services. As the key “right hand” to the Market team (MD, DM, GMs, and Store PCC Partners), the MSO is accountable for assisting in all aspects of the Market Services business, including partner and guest experience, services staffing, and services program implementation. This leader drives their business through a focus on key result areas, which include but are not limited to: Total Field Services Growth, Grooming Sales, Dog Training, Salon Safety Compliance, Power Rank, Grooming Margin, Vetco, Staffing, and Turnover. If you are passionate about helping grow and develop Pet Services initiatives, tactically assisting our teams with day-to-day operations, and making an impact on the lives of pets and pet parents, then we want you!
This is a remote role and will oversee 110 store locations across the Missouri/Gulf Coast Market, including Missouri, Louisiana, Alabama, Arkansas, Mississippi, Oklahoma, and Kansas.
You’ll be a good fit if you can:
• Partner with the Field Leaders across multiple districts to recruit, interview, staff, train, and retain all partners within field services.
• Support the Field Leaders with implementing and continuously improving the Grooming Salon Leader’s ability to holistically lead their salon in a manner that delivers our Salon Customer Promise in a high and repeatable level, as well as deliver the financial expectations for their business through Operational excellence.
• In partnership with the Sr. Field Services Director, Market General Manager, and District General Managers, create and gain alignment on monthly assigned markets strategies, focused on District and Market sales performance, profitability, productivity, and staffing.
• Partner with DGMs, MGM’s and SSOD for regular store visits to support, achieve, and be accountable for overall district and market goals.
• Analyze guest, sales, and cost of sales data, and make recommendations to Field Leaders based on analysis.
• Oversee the development of the appropriate course of action to capitalize on the service’s operational opportunities within its Markets.
• Strong drive to develop DGM/GM acumen around recruiting, staffing, retention, and training
• Communicate and clarify targets to DGMs and store teams.
• Co-lead District services staffing, sales, Margin, and productivity meetings with MGM
• Drive the implementation of Pet Services operational programs and initiatives through the Field Leaders and Store Teams.
• Provide subject matter expertise to Field Leaders and PCC partners for the implementation and execution of service objectives.
• Leverage the Petco Listens Program to instill a sense of pride and ownership in delivering exceptional service experiences to all guests.
• Develop and oversee the territory Services maintenance, capital, and expense planning to ensure all customer touch points meet brand standards
• Ensure partner and animal safety standards are maintained
• Drive Services productivity optimization
• Provide guidance and education around staffing levels and labor management
Preferred Qualifications:
• 5-7 years working for a services-oriented business, preferably in a multi-unit environment
• Previous experience working in a Pet Services (Grooming, Dog Training) industry is a plus
• Bachelor’s degree in business or related field preferred
• Will consider directly related experience in lieu of education
• Excellent interpersonal, customer service, and analytical skills are required
• Basic Microsoft Office skills are necessary
Work Environment:
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, bend, and lift or move up to 50 pounds
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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