Customer Account Manager
Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open-source databases in on-premises and cloud environments.
What You Will Do
- Achieve monthly/quarterly/annual renewal targets
- Ability to identify and qualify expansion opportunities within existing accounts.
- Support our sales teams in the progressing/closing of our expansion opportunities and in achieving our expansion targets.
- Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline;
- Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Lead and present at regular remote client meetings
- Work cross-functionally with Customer Success and delivery teams through the customer lifecycle including customer touchpoints, account growth, and renewals, providing transparency and accountability
- Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results
- Track and share customer feedback to appropriate teams on an ongoing basis
What You Have Done
- Account management/Sales/Customer Success experience required, preferably at a subscription-based or open source software company
- Achievement of retention, growth and profitability targets
- Understanding of customer health, using data from various systems to present a holistic view of the customer experience
- Strong understanding of customer success techniques and strategies
- Excellent English written and verbal communication skills
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented, self-motivated and organized
- Knowledge of Salesforce
- Knowledge of marketing tools
- Comfortable working from home
What Defines You
- Communication: You express ideas effectively, listen actively, and respond quickly to inquiries and requests from others. Excellent verbal and written English communication skills
- Collaboration: You interact with people effectively, cooperate support group decisions
- Adaptable: You embraces a global, multicultural environment, and adapt effectively to changing work environments and priorities
- Accountability: You takes personal responsibility in the job, complete work as committed, and take ownership of productivity and results in a distributed environment
- Positive attitude
- Willingness to spend time learning and innovating
- Constant desire to improve
- Problem solver and independent thinker
What Will Make You Stand Out
- Experience in technology sales and account management within agile, quick growth companies
- Experience in Open-source software or database specific companies
- Solution selling mindset and experience
- Strong relationship building skills and customer-centric focus
- Track record of overachievement.
Success Metrics
- Customer retention
- Expansion, up-sell/cross-sell
- Development of customer advocates/references
Percona´s Lifestyle
- Enjoy the freedom to work remotely from anywhere in the world!
- Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
- The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more.
- Women Transforming Technology is a grassroots program committed to building a supportive community of women in technology. Their goals are to connect, empower and inspire women in all areas and levels of the organization.
- Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done.
- FryDays: With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend.
About this role
May 18th, 2023
March 19th, 2023
Full Time
Apply now
Job expired?Please let Percona know you found this job on Himalayas. This will help us grow!
About Percona
Learn about Percona and their company culture.
Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open-source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open-source and is a drop-in replacement for MySQL and MongoDB databases.
Tech stack
Learn about the technology and tools that Percona uses.
Benefits and perks
Learn about the benefits and perks that Percona provides.
Training and development
Percona has a robust employee training program, to support and encourage personal and professional development. Through internal training programs, external opportunities, and job growth options, we want employees to grow their careers.
Home office budget
Since you work remotely, you can expense up to $3,000 every three years to obtain up-to-date laptops and accessories. We will also cover your mobile phone and home broadband bills up to $150 per month
Work-life balance
Percona is a privately owned company, with flexible hours, providing you time to spend with your family, volunteer, work out, or take time for external hobbies.
Company retreats
Annual regional team meetings so you can meet everyone in person.
Apply now
Job expired?Please let Percona know you found this job on Himalayas. This will help us grow!
About this role
May 18th, 2023
March 19th, 2023
Full Time
