Patient Care Coordinator - REMOTE

Patient Care Coordinator role at a virtual psychiatric care company. The team is small, remote, and mission-driven. The role requires managing high-volume patient communications, triaging clinical and non-clinical messages, and resolving routine tasks independently.

Requirements

• 2+ years of experience in care coordination, medical administration, or a directly related healthcare role
• Verified experience managing high-volume patient communications independently
• Demonstrated experience working within a behavioral health or mental health environment
• Documented ability to triage clinical versus non-clinical patient situations without supervision
• Proficiency in Help Scout, Slack, Stripe, and Notion
• English proficiency at C1+ (CEFR) — written and verbal, patient-facing standard required

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide