Clinical Trial Patient Coordinator (US Startup Company)

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, Thursday to Monday/ Saturday to Wednesday, 2:00 - 10:00 PM EST

Locations: Remote, open to candidates based in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company specializes in filling clinical research studies through an innovative, patient-centered approach. By connecting patients to clinical trials with a focus on accessibility and inclusivity, they leverage advanced technology to streamline recruitment and support ongoing studies. Committed to improving healthcare outcomes, they transform patient engagement in clinical research, providing essential resources and guidance for meaningful participation in relevant studies.

Role Overview:

As a Patient Care Coordinator, you will serve as the main point of contact for patients enrolled in or considering participation in clinical research studies. This role demands a high degree of empathy, communication, and organizational skills to ensure patients feel fully supported at every step.

Key Responsibilities:

1. Patient Onboarding & Communication:

• Conduct initial outreach to patients interested in clinical trials.
• Administer secondary pre-screener questionnaires.
• Guide patients through the onboarding process, explaining study details, requirements, and addressing initial questions.

• Send reminders and follow-ups.
• Respond to patient inquiries regarding study protocols and next steps.
• Ensure patient-related inquiries are handled in a timely manner by collaborating with the clinical team.

• Accurately log patient interactions, details, and progress in the CRM.
• Maintain confidential records, ensuring HIPAA and regulatory compliance.
• Collaborate with operations, recruitment, and clinical teams to align patient needs with organizational goals and communicate feedback for continuous improvement in patient experience.

Requirements

• Must have a Good Clinical Practice (GCP) certificate
• Prior experience in healthcare, clinical research, or patient-facing roles.
• Ability to handle sensitive patient information with confidentiality and empathy.
• Proficiency in data entry and CRM management.
• Knowledge of HIPAA and clinical research standards.
• Strong written and verbal communication skills with a compassionate approach to patient care.
• Professional demeanor, with a calm and empathetic attitude toward patients.
• Strong organizational skills and attention to detail, with the ability to manage multiple patient interactions consistently.
• Proactive communication style, anticipating patient needs and addressing them promptly.
• High level of tech proficiency, able to navigate CRM and data management systems seamlessly.
• Adaptability to a fast-paced clinical environment and a positive approach to change.

Benefits

Benefits

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Work Schedule: Thursday to Monday/ Saturday to Wednesday, 2:00 - 10:00 PM EST
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.