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UX Researcher


Job description

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Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families. 

 Backed by amazing partners, Papa has raised over $31M in funding. Our investors include Canaan, Comcast Ventures, Operator Partners, Magnify Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.
 Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.

About the Role

The UX Researcher at Papa is tasked with finding opportunities to connect our Members and Pals as part of our Client Operations team, and works across many types of brand and product initiatives at Papa. Papa’s mission is to support families throughout the aging journey, so we care deeply about crafting user-friendly and user-focused experiences that bring people together.

In addition to conducting primary research, the UX Researcher will also enable other functions within the company (engineers, product managers, designers, account managers, etc.) to learn and apply research skills to global problems. You will play a leading role in shaping how we build research as a core competency across Papa and define how we put users first when conducting research.

Your Responsibilities 

  • Lead user research efforts and conduct mixed-method studies that deepen our understanding of the user experience and drive product strategy
  • Work in a highly collaborative fashion as a strategic partner to business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products
  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
  • Work closely with partner teams (product, engineering, design, growth, marketplace, and client success) to create a full picture of the end users’ experience, including tradeoffs & dependencies across functions
  • Effectively communicate findings & recommendations to product, design and engineering stakeholders
  • Enable others at Papa to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
  • Disseminate research insights to evolve and enhance Papa’s understanding of user needs and identify innovative opportunities to meet those needs.
  • Work alongside team members who interact directly with the Member and Client experiences to define every user touchpoint and work to productize pain points


  • Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
  • A lack of ego, driven by group outcome, not the individual outcome
  • Committed to supporting a diverse, inclusive, and collaborative work environment
  • 3+ years of experience conducting research, using both qualitative and quantitative methods
  • Experience working directly with product, design, and development teams
  • Excellent story-telling abilities and facilitation skills
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
  • Interest in partnering with teammates to increase understanding of user research
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Obsessed with customer centricity and process improvement
  • Detail-oriented with a strong sense of urgency
  • Ability to leverage data analytics tools to seek answers to complex problems

Salary & Benefits:

  • Market competitive salary
  • Bonus provided based on individual goals
  • Health benefits
  • Health Care, Vision, Dental
  • PTO + paid holidays (available after 90-days)
  • 401K + matching
  • Stock Options

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About this role

Apply before

August 18th, 2021

Job posted on

February 16th, 2021

Job type

Full Time

Hiring timezones

Papa is hiring for this role in the following timezones:

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About the company

Papa is the first and only on-demand assistance service to help seniors with transportation, house needs, technology, and an amazing social experience. With Papa our members can access Papa Pals, our f...
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