PagerDuty logo

Enterprise Account Manager (EMEA)

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time.

Number of employees

501-1,000

DE flag Germany only

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyoneregardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

About You

We are looking for an enterprise software sales executive who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure some of our largest and most strategic accounts in EMEA are successful. In the Spirit of PagerDuty's Champion the Customer value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.
You will be interacting, influencing, and developing relationships with individual contributors, mid-level management and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers.

Your Day

  • Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing relationships AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, ISRs, BDRs and partner teams)
  • Maintain hyper focus on identifying pain in a customer's environment and develop a business-orient point of view that compels them to act to solve for it
  • Generate revenue by selling, managing, and developing existing client relationships
  • Continuously connect the dots within your account base to develop broad relationships and engagement across targeted teams and leadership
  • Ability to drive an AND business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable
  • Prioritise opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction
  • Meet and exceed monthly, quarterly, and annual quota
  • Use our sales methodology and processes optimally for all lead management and sales forecasting
  • Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory
  • Dedication to conducting pipeline generation and account research

Required Skills/Qualifications:

  • Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better.
  • 6+ years experience in field sales
  • Maniacal focus on enabling Customer Success
  • Experience leading a consultative sales approach in a multi-product, complex software environment
  • Creativity, intellectual curiosity, business acumen, technical competence, grit
  • Ability to qualify, execute, and close business opportunities under minimum guidance
  • Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results.
  • Strong presentation, verbal and written communication skills

Desired Skills and Experiences:

  • Experience selling to Fortune 500 enterprise companies
  • Advanced knowledge around DevOps
  • Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer
  • BS/BA Degree or higher or proven relevant work experience preferred

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified and our product is top rated in its category on TrustRadius.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

Learn more about our culture by checking us out on Instagram @PagerDutyLife!

About this role

January 21st, 2023

November 24th, 2022

Full Time

To apply, you must have a permit to work in this country.
PagerDuty is hiring for this role in these timezones.
DE flag All DE timezones (+/- 0 hours)
Dot 1.00

Apply now

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About PagerDuty

Learn about PagerDuty and their company culture.

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In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.

Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.

Join us to lead uncharted efforts and reinvent how companies run.

Tech stack

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Benefits and perks

Learn about the benefits and perks that PagerDuty provides.

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Generous vacation

Generous vacation

Generous paid vacation time, paid holidays and sick leave, and HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health and Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays

Company events

Company events

Bi-annual company-wide hack weeks

Retirement benefits

Retirement benefits

Retirement or pension plan

View all employee benefits
View all employee benefits
SaaS
Number of employees

501-1,000

2009

Jennifer Tejada

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