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Enterprise Account Executive - Central


Job description

PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.


PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

We are looking for an enterprise software sales professional who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure some of our largest and most strategic accounts in North America are successful. In the Spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.

Your Day:

  • You will be interacting, influencing, and developing relationships with individual contributors, mid-level management and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers.

  • Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing relationships AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, ISRs, BDRs and partner teams)

  • Maintain hyper focus on identifying pain in a customer’s environment and develop a business-orient point of view that compels them to act to solve for it.

  • Generate revenue by selling, managing, and developing existing client relationships.

  • Continuously “connect the dots” within your account base to develop broad relationships and engagement across targeted teams and leadership. 

  • Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable.

  • Prioritize opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction.

  • Meet and exceed monthly, quarterly, and annual quota.

  • Use our sales methodology and processes optimally for all lead management and sales forecasting.

  • Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory.

  • Dedication to conducting pipeline generation and account research. 

Required Skills/Qualifications:

  • Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better. 

  • 6+ years experience in field sales.

  • Maniacal focus on enabling Customer Success.

  • Experience leading a consultative sales approach in a multi-product, complex software SaaS environment.

  • Selling methodology: Ensure documentation of MEDDIC qualification criteria and PD's value selling strategy.

  • Creativity, intellectual curiosity, business acumen, technical competence, and grit.

  • Ability to qualify, execute, and close business opportunities under minimum guidance. 

  • Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results. 

  • Strong presentation, verbal and written communication skills 

Desired Skills

  • Experience selling to Fortune 500 enterprise companies

  • Advanced knowledge around DevOps

  • Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer

  • BS/BA Degree or higher or proven relevant work exp preferred

PagerDuty Offers:

  • Competitive salaries and company equity

  • ESPP (Employee Stock Purchase Program)

  • Retirement plan with company match

  • Comprehensive benefits package from day one 

  • Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent

  • Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after

  • Paid holidays and sick leave

  • Paid employee volunteer time - 20 hours per year

  • Bi-annual company-wide hack weeks

  • Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

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About this role

Apply before

June 19th, 2021

Job posted on

May 20th, 2021

Job type

Full Time

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About the company

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations...
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