Sales Engineer

Osano is hiring an empathetic, driven Sales Engineer looking to make a difference at an early-stage startup that is shaping the fast-growing privacy industry. 

In this role, you’ll gain an intimate knowledge of our customers, data set, and privacy application to assess privacy pain points and design delightful solutions. Reporting to the Customer Experience Manager, you’ll assist with the selling of our suite of products, and maintain an extensive knowledge of the products' parts, functions, and processes to help educate new customers throughout their lifecycle. 

To be successful as a Sales Engineer at Osano, you should possess an in-depth knowledge of our technical products as well as maintain an in-depth knowledge of general, global privacy laws and policies, and be able to relate this knowledge in a way that is understandable to non-technical customers. 

At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all of the below requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!

The Role

• Collaborate with the customer implementation and sales team to understand customer requirements and provide sales support.

• Prepare technical presentations to explain our company's products or services to customers.

• Answer Request for Information and Security questionnaires related to potential prospects.

• Delight the customer with quick responses to their technical queries.  

• Manage technical escalation for prospects + customers before escalating questions to the Engineering team.

• Identify areas for improvement and communicate these issues along with possible solutions to upper management.

• Train the sales team on the technical aspects of the company's products and services.

About You

• 3+ years experience in a technical sales, technical support, or engineering role

• You’re a clear and pleasant communicator with the ability to relay technical information to non-technical customers.

• Excellent technical and problem-solving skills.

• You’re optimistic, and motivated to help customers be successful; customer-service experience is a plus. 

• Basic knowledge of client-side languages𑁋Javascript, CSS, HTML, and understanding of how coding works. 

• Experience working in software development or with technical teams throughout the software development process. 

• Exposure to Hubspot CRM/Service Hub or similar applications to connect with customers. 

• You're interested in data privacy. Even better if you already have a CIPM, CIPP, or CIPT certification.

• Lastly, you should thrive in a remote environment. For us, that means being curious, proactively communicating, and bringing ingenuity and initiative every day. 

Why Us

• We’re a welcoming team that's dependable, curious and talented.

• We’re a B-corporation with a mission that matters, and we’re in a high-growth space with even more potential.

• You’ll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Technologist credential.

• You'll have access to our training program, well-defined career paths, and a leadership team that values professional development!

Benefits

• Fair-pay compensation (provided below) and ownership interest/equity!  

• Unlimited paid time off + a requirement to take at least two weeks off per year.  

• We're a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.  

• Osano sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.  

• A fully + permanently remote company so you can work from anywhere in the U.S.  

• Receive a Macbook + $1,000 to craft your home workspace  

• Annual company trip designed to foster connection, creativity, and having fun!  

• Mental health benefits with free memberships to mindfulness + talk therapy services 

A bit more about Osano

Osano is an Austin area, venture-backed startup focused on creating transparency in data. Osano is a B-corp (public benefit corp), which means that, although we are a for-profit company, we are mission-oriented, and we wake up every morning with the goal of doing well by doing good.

Compensation

Depending on your skill, experience, and quota capacity, you can expect your annual on-target earnings to be somewhere between $135,000 and $150,000 upon joining the company. In addition, you'll also receive stock options.

Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!

We are happy to provide accommodations to make the interviewing process inclusive and comfortable. You’ll have an opportunity to request accommodation before your first interview.