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Order.coOR

Director, Customer Support

Order.co is a spend efficiency platform that simplifies business purchasing by consolidating vendors, automating the purchase-to-pay process, and providing real-time spend visibility and control.

Order.co

Employee count: 51-200

Salary: 165k-180k USD

United States only

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Order.co is seeking a Director of Customer Support to lead the function into its next chapter, transforming Support from a largely reactive service into a proactive, customer-first experience. The ideal candidate will oversee a global support organization, develop and leverage KPIs to drive improvements in efficiency and resolution quality, and surface critical insights to Product, Operations, and Success teams.

Requirements

  • 8+ years in customer support or operations
  • 3+ years managing people managers
  • Exceptional communicator and coach
  • Empathetic and inclusive leadership style
  • Experience managing outsourced vendor relationships (BPOs) and scaling multi-tier support structures
  • Track record of implementing automation, AI tools, and process optimizations

Benefits

  • Competitive compensation package including stock options
  • Robust medical, dental, vision, and wellness benefits
  • Flexible time off policies
  • Employer-sponsored 401(k)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Director

Salary

Salary: 165k-180k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Order.co

Learn more about Order.co and their company culture.

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Order.co is a comprehensive spend efficiency platform dedicated to simplifying the complexities of business purchasing. Originally founded as Negotiatus in 2016, the company rebranded to better reflect its core mission: to streamline the entire purchase-to-pay lifecycle for businesses of all sizes. Headquartered in New York City, Order.co operates as a guided B2B marketplace that combines the intuitive experience of consumer e-commerce with sophisticated procurement and accounts payable automation. The platform empowers finance, operations, and procurement teams by centralizing all purchasing activities, eliminating the need to manage multiple vendor relationships, logins, and payment systems. By consolidating vendors into a single, customized catalog, businesses can manage all their orders, from online marketplaces to industry-specific suppliers, in one unified location.

The platform's value proposition is built on driving efficiency, control, and savings. It features robust tools for automated approval workflows, customizable budget controls, and real-time spend reporting, providing complete visibility into company expenditures. A key innovation is its AI-powered sourcing engine, which strategically analyzes purchasing data to identify cost-saving opportunities, delivering an average of 5% savings on products for its clients. Furthermore, Order.co simplifies accounts payable by consolidating all invoices into a single monthly bill with flexible net payment terms, which improves cash flow management. Hundreds of prominent companies, including WeWork, SoulCycle, and Hugo Boss, rely on Order.co to scale their operations, control spending, and reduce the time spent on manual procurement tasks by as much as 50%. The company has secured significant backing from leading investors like MIT and Stage 2 Capital, fueling its continuous innovation in the procurement technology space.

Employee benefits

Learn about the employee benefits and perks provided at Order.co.

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Life Insurance

Company-provided life insurance.

Generous PTO

A generous paid time off policy.

401(K) Matching

Order.co provides 401(k) matching.

Company Outings

Order.co sponsors company outings.

View Order.co's employee benefits
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Order.co

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Order.co hiring Director, Customer Support • Remote (Work from Home) | Himalayas