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OmiliaOM

Senior IT Recruiter

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Bulgaria only

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Are you a highly skilled, strategic Senior IT Recruiter ready to drive the future of talent acquisition? We're seeking an experienced professional to lead our recruitment initiatives, ensuring we attract and hire the top-tier technical talent needed to achieve our organizational goals.

Main Responsibilities

Leadership and Strategy

  • Lead and manage the end-to-end recruitment process, ensuring a positive experience for both hiring managers and candidates.
  • Develop and implement recruitment strategies that align with organizational goals.
  • Mentor and guide junior recruiters, providing support and training as needed.

Advanced Recruitment Activities

  • Develop and update complex job descriptions and job specifications for senior and specialized roles.
  • Perform comprehensive job and task analysis to document job requirements and objectives.
  • Prepare sophisticated recruitment materials and post jobs to high-traffic and niche job sites.

Candidate Sourcing and Screening

  • Source and recruit candidates using advanced techniques, including headhunting, networking, and utilizing specialized databases and social media platforms.
  • Screen candidates' resumes and job applications with a focus on technical and cultural fit.

Interviewing and Selection

  • Conduct interviews using various reliable recruiting and selection tools/methods to efficiently filter candidates within scheduled timeframes.
  • Assess applicants’ advanced knowledge, skills, soft skills, experience, and aptitudes to ensure the best fit for the organization.

Best Practices and Reporting

  • Monitor and apply HR recruiting best practices, continuously improving recruitment processes.
  • Provide detailed, analytical, and well-documented recruiting reports to senior management.
  • Act as a key point of contact and build influential candidate relationships throughout the selection process.

Reputation and Engagement

  • Promote the company’s reputation as the “best place to work” through various recruitment and employer branding initiatives.
  • Engage in talent mapping and pipeline development for future hiring needs.
  • Develop and maintain strong relationships with industry professionals, universities, and recruitment agencies.

Collaboration and Compliance

  • Collaborate with senior management and department heads to understand recruitment needs and ensure alignment with organizational objectives.
  • Ensure compliance with all employment laws and regulations during the recruitment process.

Technology and Tools

  • Leverage advanced recruiting tools and software to streamline and enhance the recruitment process.
  • Stay updated with the latest recruitment technologies and trends to implement innovative hiring solutions.
  • Research and use AI tools for workflow optimization›

Expected Outcomes

  • Deliver a seamless and efficient recruitment process for IT roles, especially senior and specialized positions.
  • Ensure high-quality candidate experience and hiring manager satisfaction.
  • Maintain accurate and up-to-date recruitment documentation and reports.
  • Build and maintain a strong talent pipeline for current and future needs.
  • Uphold and promote Omilia’s employer brand and values throughout the recruitment process.
  • Mentor and develop junior recruitment staff.

Requirements

Experience Required:

  • 5+ years of experience in recruiting, with a focus on IT roles.
  • Proven track record in multicultural recruitment, demonstrating the ability to effectively source and hire candidates from diverse backgrounds.
  • Extensive experience in executing a full-cycle recruiting process, from sourcing and screening to interviewing, hiring, and onboarding.
  • Demonstrated success in filling senior and specialized IT positions.
  • Experience with employer branding and recruitment marketing strategies.
  • Expertise in conducting detailed and rigorous interviews, utilizing a variety of selection tools and techniques to assess candidates' technical skills, soft skills, and cultural fit.
  • Experience in providing detailed and analytical recruiting reports to senior management.
  • Advanced experience with recruitment software, applicant tracking systems (ATS), and other technology tools that streamline the recruitment process.

Skills:

  • HR Policies
  • Sourcing, Problem Solving (Beginner)
  • LinkedIn, GitHub, Stack Overflow, Statistical Analysis (Intermediate)
  • Collaboration, Taking initiative, Impact, Adaptability, Attention to Detail, English, Writing, Communication, Time Management, Results orientation, Sourcing, Interviewing, Candidate Management Systems (Advanced)

Formal Requirements:

  • Education: Bachelor’s degree in Business Management, Engineering, or related field preferred.
  • Certifications: Not mandatory, but HR/recruitment certifications are a plus.
  • Languages: Advanced English (written and spoken).
  • Technical Tools: Familiarity with LinkedIn, GitHub, Stack Overflow, ATS, and recruitment analytics tools.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Bulgaria +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

View company profile

Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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