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OmiliaOM

Phonetician / Linguist (fr-CA & en-CA)

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Canada only

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Role Purpose

Ensure the linguistic and phonetic quality of Omilia’s multilingual Text-to-Speech (TTS) systems by designing phoneme inventories, developing lexicons, and reviewing audio corpora to support enterprise-grade voice experiences.

Accountabilities

  • Autonomy: Independently conduct phonological and phonetic analysis, design phoneme inventories, and develop lexicons for multiple languages.
  • Scope & Complexity: Responsible for linguistic quality across all supported languages in TTS, including handling underrepresented phenomena and complex language-specific features.
  • Impact: Directly influences the naturalness, accuracy, and quality of Omilia’s TTS output, impacting customer experience in global contact center deployments.
  • Influence/Mentorship: Collaborates with TTS engineers, data scientists, and ML researchers; coordinates with native-speaker reviewers and external annotation pipelines.

Key Responsibilities

  • Conduct systematic phonological and phonetic analysis of the Canadian French and Canadian English languages.
  • Document language-specific features (prosody, stress, tone, coarticulation, dialect variation).
  • Produce structured language profiles for TTS model training and evaluation.
  • Define and maintain phoneme inventories; map to IPA and TTS-specific conventions.
  • Corpus audits and optimal audio references selections for TTS target voice tuning
  • Build and maintain pronunciation lexicons, including G2P rules and exceptions.
  • Review and correct machine-generated G2P outputs; conduct pronunciation audits.
  • Annotate audio corpora, develop evaluation protocols, and produce error analyses.
  • Define linguistic criteria for TTS corpus selection and design prompts for data collection.
  • Collaborate with TTS engineers to integrate linguistic artefacts into synthesis pipelines.
  • Contribute to internal documentation and participate in research discussions.

Requirements

  • M.Sc. or Ph.D. in Linguistics, Phonetics, Computational Linguistics, or related field.
  • Proven experience building pronunciation lexicons or G2P systems for TTS or ASR.
  • Deep knowledge of phonological theory, articulatory and acoustic phonetics.
  • Proficiency with IPA and at least one machine-readable phoneme notation system (X-SAMPA, ARPAbet, etc.).
  • Experience with corpus annotation tools (Praat, ELAN, WebAnno, etc.).
  • Strong analytical and documentation skills.
  • Fluency in English; proficiency in at least one additional language relevant to Omilia’s markets.
  • Technical skills: Praat, ELAN, Audacity, PLS/CMUdict/SSML lexicon formats, Phonetisaurus/Sequitur/neural G2P, basic Python or shell scripting, TTS text normalization.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Job type

Full Time

Experience level

Education

Postgraduate degree

Experience accepted in place of education

Location requirements

Hiring timezones

Canada +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

View company profile

Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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