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Nuvision Federal Credit UnionNU

Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ NV,TX,WA,W

Nuvision Federal Credit Union is a member-owned financial institution founded in 1935, dedicated to serving its members across several states with a range of financial products and services. It emphasizes member experience, community involvement, and has grown through strategic mergers to expand its offerings and reach.

Nuvision Federal Credit Union

Employee count: 201-500

United States only

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The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.

Requirements

  • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
  • Basic understanding of financial products and services
  • Professional verbal skills and etiquette
  • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
  • Excellent follow up
  • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
  • Excellent Written skills (Email) – Grammar and Spelling
  • Member service and organizational skills
  • Work well with other departments – Team player
  • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
  • Willingness to make a difference
  • Personable and professional

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Nuvision Federal Credit Union

Learn more about Nuvision Federal Credit Union and their company culture.

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Nuvision Federal Credit Union, founded in 1935, has a long-standing tradition of prioritizing its members. Originally established to serve the employees of Douglas Aircraft Company, its core values were shaped in the factories and manufacturing plants that significantly contributed to the prosperity of its region. Nuvision operates with the conviction that a better life is always attainable, assisting members with significant life events such as purchasing first homes, saving for college, or planning for retirement, thereby making hundreds of thousands of dreams a reality. The credit union serves a diverse membership across California, Arizona, Wyoming, Washington, and Alaska, tailoring its financial products to meet the specific needs of its member-owners.

Over its nearly 90-year history, Nuvision has maintained a commitment to strength, independence, and discipline. This dedication extends to its approach to technology and member service, with a strong emphasis on automation and efficiency to enhance the member experience. The institution has grown significantly, and as of early 2024, it holds over $3.2 billion in assets and serves more than 160,000 members. Nuvision has expanded its reach and services through strategic mergers, such as with Denali Federal Credit Union in 2018 and more recently with Cooperative Center Federal Credit Union and Paradise Valley Federal Credit Union in 2024. These mergers have allowed Nuvision to extend its geographic footprint, enhance its service offerings, and provide members with access to more branches and advanced banking technologies. The credit union continues to evolve while remaining focused on its foundational mission of serving the financial needs of hardworking individuals and communities.

Claim this profileNuvision Federal Credit Union logoNU

Nuvision Federal Credit Union

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