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NPS PrismNP

Build Your Career and the Future of CX Analytics

NPS Prism is a customer experience (CX) benchmarking platform from Bain & Company that provides competitive Net Promoter Score (NPS) data to help companies improve customer loyalty.

NPS Prism

Employee count: 201-500

United Kingdom only

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NPS Prism, owned by Bain & Company, is seeking a Technical Product Manager to lead the strategy, vision, and roadmap for innovative SaaS products that enable organizations to elevate their customer experience through data-driven insights.

Requirements

  • 6+ years in Product Management in high-growth tech company or equivalent experience leading software or data products in close collaboration with engineering.
  • Bachelor’s degree in a relevant field (e.g., Science, Engineering, Computer Science).
  • Proven success delivering SaaS products end-to-end, ideally in data-intensive or analytics-focused domains.
  • Experience working in agile environments, with excellent knowledge of product development lifecycles and proficiency in Jira
  • Familiarity with core software engineering concepts, technical feasibility trade-offs, and modern development workflows.
  • Understanding of engineering best practices around quality and CI/CD
  • Experience defining detailed product requirements, writing user stories, managing backlogs, and supporting engineering delivery using tools like Jira.
  • Hands-on expertise with A/B testing, quant/qual research, usability testing, and customer feedback loops.
  • Working knowledge of data infrastructure, data pipelines, and governance principles to support informed conversations with technical stakeholders.
  • Fluency in experimentation, usage analytics, and product performance tracking using tools like Pendo, with a strong grasp of KPI frameworks.
  • Strong prioritization skills with a proven ability to manage complexity, make trade-offs, and deliver results at scale.
  • Ability to lead autonomously in ambiguous environments, aligning teams and decisions around customer and business impact.
  • Exceptional communication skills with the ability to influence cross-functional teams, senior stakeholders, and technical partners.
  • Detail-oriented and proactive — comfortable validating features through edge case testing, covering complete user journeys, and ensuring product quality.
  • Skilled at using data and insight to continuously improve product outcomes and team execution.

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
  • Tuition Reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

United Kingdom

Hiring timezones

United Kingdom +/- 0 hours

Job categories

Customer Experience Analytics ManagerCustomer Experience AnalystCustomer Experience Product ManagerCustomer Experience Analytics AdministratorProduct Analytics Lead

Skills

NPS PrismJiraA B TestingUsability TestingData InfrastructureData PipelinesGovernancePendoKPIsAgileCI CDEdge CasesUser StoriesExperimentation

About NPS Prism

Learn more about NPS Prism and their company culture.

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NPS Prism is a leading customer experience (CX) benchmarking platform developed and owned by Bain & Company, one of the world's top management consulting firms. Launched in 2019, NPS Prism was created as a natural extension of the Net Promoter Score (NPS), a widely used metric for measuring customer loyalty that was also created by Bain & Company's Fred Reichheld. The platform operates as a distinct business unit within Bain, combining the agility and innovative spirit of a fast-paced startup with the deep industry expertise and resources of its parent company. NPS Prism provides a subscription-based Software-as-a-Service (SaaS) solution that offers businesses an unparalleled, outside-in view of their competitive landscape. It is designed to end internal debates and empower business leaders, channel owners, and CX experts to make data-driven decisions with confidence.

The core mission of NPS Prism is to help companies transition from merely collecting customer feedback to understanding the 'why' behind it. The platform achieves this by providing reliable, high-quality NPS benchmarks, allowing organizations to see how they stack up against their direct competitors at a granular level. This includes performance analysis across specific customer journeys, episodes, and channels. By leveraging a robust methodology for sampling, research, and analytics, NPS Prism surveys millions of customers across numerous industries and more than 30 countries. The data, which is refreshed quarterly or semi-annually, enables clients to identify their strengths and weaknesses, prioritize improvement initiatives that will have the most significant impact on customer happiness, and ultimately drive profitable growth. The platform's insights are utilized across various functions, including CX strategy, marketing, product development, and operations, making it an essential tool for any organization committed to achieving customer-centricity.

Tech stack

Learn about the tools and technologies that NPS Prism uses to build, market, and sell its products.

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Employee benefits

Learn about the employee benefits and perks provided at NPS Prism.

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Volunteer Opportunities

Paid time off to volunteer.

Vision Insurance

Coverage for annual eye exams and for contacts or frames.

Sabbaticals

Option to take time off from work to unplug and recharge.

Company Events

Budget allocated for office, team, and case bonding events.

View NPS Prism's employee benefits
Claim this profileNPS Prism logoNP

NPS Prism

Company size

201-500 employees

Founded in

2019

Chief executive officer

Jason Barro, Rahul Sethi

Markets

SaaSMarket ResearchBusiness IntelligenceData AnalyticsManagement ConsultingCustomer LoyaltyCustomer ExperienceBenchmarking ToolsProduct Development ToolsCX Strategy

Employees live in

United States
View company profile

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