Director, Future Field Engagement Strategy - Role Design

Job Description Summary

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

Job Description

The Director, Future Field Engagement Strategy — Role Design shapes the future of Novartis’ field organization, ensuring customer engagement is delivered with intention, scale, and meaningful impact. This role designs new and evolving field roles and helps define how the field is deployed to best serve changing customer needs, engagement models, and therapeutic strategies. By reimagining "field roles" as part of an integrated ecosystem-spanning human teams, digital capabilities, and AI-enabled solutions – this leader brings clarity and purpose to how value is created. Through modern role frameworks that thoughtfully blend human expertise with intelligence and automation, this role helps keep the field organization agile, efficient, and ready for what’s next.

Key Responsibilities

• Lead the design and evolution of field roles, aligning responsibilities to customer archetypes, targeting strategies, and modern engagement models.
• Define clear role competencies, accountabilities, and interfaces to create clarity, reduce overlap, and enable strong cross‑role collaboration.
• Develop field deployment models that optimize resource allocation and effectiveness across therapeutic areas and portfolios.
• Reimagine field roles as part of an integrated engagement ecosystem, thoughtfully balancing human expertise, digital capabilities, and AI‑enabled solutions.
• Partner closely with People & Organization (P&O), Field Leadership, and Capability teams to align role design with talent strategies, capability needs, and organizational priorities.
• Clearly articulate role architectures, interfaces, and talent pathways to support development, mobility, and long‑term sustainability.
• Establish clear boundaries between role architecture and capability building, enabling shared ownership and seamless collaboration with talent development teams.
• Create clear documentation and guidance to ensure field role designs are consistently understood and applied across the organization.
• Monitor market dynamics, competitor models, and internal feedback to continuously refine and evolve field role design.
• Champion a culture of innovation, adaptability, and continuous improvement in how field roles are designed and deployed.

Essential Requirements

• Bachelor’s degree required from a 4‑year college or university.
• 10+ years’ experience in field force strategy, role design, or organizational effectiveness within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.
• Demonstrated experience designing and evolving role architectures within large, complex, matrixed organizations.
• Deep understanding of field deployment models, account team structures, and cross‑functional engagement in dynamic environments.
• Proven ability to partner effectively with People & Organization (P&O), field leadership, and capability teams to drive role transformation and alignment.
• Strong strategic, analytical, and facilitation skills, with the ability to translate complexity into clear, actionable frameworks.
• Exceptional written and verbal communication skills, enabling clarity, alignment, and shared understanding across diverse stakeholders.
• Experience building scalable, data‑informed models that balance insight, execution, and organizational agility.

Desirable Requirements

• Experience leading or contributing to transformation initiatives within commercial, field, consulting, or fast‑growing healthcare or technology environments, including exposure to large‑scale change programs.
• Familiarity with modern commercial ecosystems – such as digital engagement platforms, CRM systems, emerging technologies, and/or sales, marketing, or customer‑facing roles – that inform how organizations engage customers at scale.

Novartis Compensation Summary

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance‑based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US‑based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time‑off package including vacation, personal days, holidays and other leaves.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to or call +1(877)395‑2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$185,500.00 - $344,500.00

Skills Desired

Business Planning, Business Reviews, customer relationship management, Customer Requirements, Customer Service, Employee Onboarding, Financial Literacy, Influencing Skills, Operations, problem solving techniques, Resource Allocation, Sales, Sales Force Effectiveness, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills