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The Role
The Vice President of Client Partnerships is responsible for leading a diverse team of sales professionals, driving strategic growth within a defined geographic territory by expanding services into existing client accounts. This is a high-impact leadership role focused on deepening relationships, identifying cross-sell and upsell opportunities, and aligning our offerings with evolving client needs. This position will collaborate and partner with other senior leaders to align strategy, maximize sales opportunities, and achieve sales goals.
Key Responsibilities
The Vice President of Client Partnerships will be responsible for, but not limited to:
SALES LEADERSHIP
- Driving sales activity to achieve established sales targets and strategic initiative goals
- Collaborating with senior leaders to ensure our sales strategy aligns with business goals and overall company strategy
- Establishing business plan and KPIs to ensure desirable sales performance
- Building relationships and maximizing partnership opportunities across Nordic business lines
- Collaborating with marketing on development of branding, marketing, and communication strategies
- Demonstrating Nordic’s maxims with enthusiasm, optimism, and courage
- Directly managing, mentoring, and developing a team of sales professionals focused on evolving Nordic’s brand
- Driving end-to-end sales excellence through continuous process improvement and individual development of sales talent
- Representing Nordic at industry conferences and events
- Actively participating in sales process to guide staff and assist in closing key opportunities
- Collaborating with third-party organizations or Nordic partners
- Continuously building relationships and networks within the industry
- Maintaining industry expertise in challenges facing healthcare organizations and how Nordic’s solutions are aligned to solve problems and bring value to the organization
- Providing feedback to cross-functional teams on market trends based on client interactions
TEAM LEADERSHIP
- Defining, championing, and delivering on an overall sales strategy
- Establishing and managing performance metrics for the regional sales team, working closely with other departments to ensure success in reaching goals
- Providing day-to-day management and team leadership, including responsibility for performance management, recruitment, and ongoing professional development
- Mentoring and developing sales professionals in client engagement, value-based selling, and portfolio, account, and opportunity management
- Coaching team members on prospecting, account strategy, proposals, and client meeting preparation
- Serving as an industry expert and providing thought leadership through collaboration with internal leaders responsible for the sales and delivery of Nordic’s portfolio at healthcare-related events to build avenues for customer engagement and strong Nordic brand recognition
- Building a strong, diverse, sales team to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
- Fostering a team-oriented culture rooted in respect, ethics and integrity, high performance, camaraderie, collaboration, and effective communication
- Effectively getting work done by creating a team and culture of empowerment and execution
- Collaborating with other members of the leadership team to ensure all Nordic departments and functions work together to ensure we efficiently and effectively serve our client needs, always delivering on our Nordic maxims
CLIENT ENGAGEMENT
- Managing rapid growth in a high-performance, relationship-oriented culture
- Developing new relationships and growing long-term relationships
- Serving as a trusted advisor and escalation point for clients
- Conveying a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while able to change tactics quickly in midstream to optimize results
- Driving results by setting compelling goals and aggressive schedules; translating these goals into actionable, quantitative plans and consistently meeting or exceeding goals
Skills and Experience
- Bachelor’s degree or equivalent experience required
- 10+ years’ related experience in high-performance client services, sales management in IT healthcare. Advisory sales experience preferred
- Proven experience in setting strategic direction, developing and sustaining customer relationships, and working cohesively with stakeholders to deliver results
- Excellent written and verbal communication skills
- Exhibits business acumen, including a basic understanding of financial metrics and how to lead a team in alignment with organizational goals
- Strong sense of urgency, attention to detail, and ability to adapt and manage multiple priorities while meeting deadlines
- Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
- Must be able to work independently as well as within a team environment
- Proficient with Microsoft Office products, including Excel, PowerPoint and Word
Additional Details
- Open to remote individuals willing to travel to Nordic’s offices as needed
- Occasional travel up to 80% of the time
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
