The Customer Solutions Architect plays a critical role in providing Hyperscale customers with on-demand product support, onboarding, integrating, and optimizing optical transport solutions within Hyperscaler environments.
Requirements
- Lead the onboarding and integration of DWDM transport systems in Hyperscaler production environments
- Collaborate with Account Team, NPI,PLM, and Nokia training team to understand customer roadmap and develop customized remote and on-site training
- Work programmatically with internal support teams to ensure mission readiness for new solutions
- Provide hands-on support for installation, configuration, testing, and troubleshooting of optical hardware and software
- Collaborate as lab-based SME with SE account team to validate design and transport solutions
- Act as a technical liaison between customers and internal teams to drive product improvements and resolve complex customer solution requirements
- Serve as a Hyperscaler Technical SME to the SE, CSEM, Tier 4 Technical Support, Engineering / R&D (RRT), and Deployment Team during highly complex technical escalations
Benefits
- Professional growth and development opportunities
- Diverse and inclusive work environment
- Commitment to accessibility and equal employment opportunities
