NivodaNI

Revenue Operations Analyst

Nivoda is a rapidly growing B2B digital marketplace specializing in diamonds and gemstones, committed to simplifying the jewellery trade globally.

Nivoda

Employee count: 201-500

Salary: 600k-600k USD

DZ, AO + 58 more

Reporting Manager: Global VP of Sales
Location: Remote in South Africa

Salary: R480k - R600k per annum

About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewellery industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. As Revenue Operations Analyst you will provide the leading analytics and insights that improve our processes, optimise our profitability, and power the Buyer & Supplier Sales, Customer Support and Events teams to scale to 10-figure GMV.

About the Role
The Revenue Operations Analyst supports the day-to-day operations of the sales team. Working closely with the Revenue operations Leader, Global VP of Sales, and Category General Managers, you provide insights to resolve all levels of business problems. From ad-hoc checking of sales team commission to strategic pieces of analysis that shape the direction of the business, this role is vital to enable the revenue team to grow the business. This isn’t just an operational role—it's about blending strategic insights with technical acumen to enable business growth

Key responsibilities include:

  1. Data Analysis and Reporting

    1. Analyse revenue performance metrics across sales, marketing, and customer success

    2. Develop and maintain dashboards, reports, and KPIs to track progress toward revenue goals using Tableau, ThoughtSpot, HubSpot

    3. Provide actionable insights based on data to improve processes and revenue outcomes

    4. Proactively identify opportunities through data analysis

    5. Support the sales team with ad-hoc queries against their targets

  2. Process Optimization

    1. Identify inefficiencies in current workflows and recommend improvements.

    2. Assist in the design and implementation of scalable processes or projects to support revenue growth

    3. Document processes and ensure compliance with best practices

  3. Systems and Tools Management

    1. Manage and optimize CRM tools: HubSpot, Tofu, Clay

    2. Ensure accurate and consistent data across internal and 3rd party platforms

    3. Train team members on tools and systems to help the team to self serve

  4. Cross-Functional Collaboration

    1. Act as a bridge between sales and other departments - be the sales data ambassador

    2. Collaborate with stakeholders to identify challenges and develop strategies to address them

  5. Forecasting and Planning

    1. Support revenue forecasting and pipeline management by analyzing historical trends and current data

    2. Assist in creating budgets and setting performance targets for revenue teams

    3. Support sales lead allocation

    4. Support sales commission structures and incentive plans

Key Skills

  • Strong analytical and problem-solving skills, with expertise in Excel, SQL, Python and/or BI tools (e.g., Tableau, Looker, Power BI)

  • Proficiency in CRM platforms like HubSpot, Salesforce.

  • Excellent communication and interpersonal skills for cross-functional collaboration

  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment

  • Detail-oriented with a focus on accuracy and quality of work

Profile

  • 2+ years of experience as a data analyst in a commercial role

What You’ll Get

  • Fast-paced and multinational working environment.

  • The opportunity to be part of a hyper-growth scale-up.

  • Flexibility with remote working.

  • Generous holiday allowance.

  • Highly competitive base salary.

  • Medical aid through Discovery.

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About the job

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Job type

Full Time

Experience level

Entry-level
Mid-level

Salary

Salary: 600k-600k USD

About Nivoda

Learn more about Nivoda and their company culture.

View company profile

Nivoda is on a mission to transform the global jewellery trade, making it simpler and more accessible for everyone involved. Founded in 2017, the company's inception arose from the widespread inefficiencies encountered in the traditional diamond trading process. Nivoda was established to provide a comprehensive, digital marketplace tailored specifically for the needs of the jewellery industry. This platform allows businesses of all sizes to enhance their sales and profit margins while easing the operational challenges associated with sourcing high-quality diamonds.

With a collection boasting over 2 million natural and lab-grown diamonds, as well as 80,000 coloured gemstones, Nivoda offers an expansive selection that caters to diverse customer preferences. The company has expanded its footprint globally with offices in London, Amsterdam, Hong Kong, Mumbai, and New York, reflecting its commitment to a unified and efficient diamond marketplace. Nivoda's innovative approach does not stop at just providing a marketplace; they have also introduced services such as consolidated shipping, flexible credit terms with Nivoda Capital, and 24/7 customer support for seamless transactions. As Nivoda continues to grow, they remain focused on their core values of innovation, collaboration, and customer satisfaction, securing numerous awards along the way to validate their progress in the industry.

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Nivoda

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