Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer experience. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.
We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
We are on the lookout for smart, hardworking, go-getters who thrive in a startup environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base.
As our Senior Product Marketing Manager, you will wok to develop and drive the vision for the company, product, and marketing initiatives. You'll be leading all product marketing responsibilities and strategies with the help of our VP of Marketing. The role is inherently cross-functional -- you will partner with software engineering, customer success, sales, and external customers. We are looking for someone with a deep customer focus as well as an established track record in product marketing for SaaS, ML, AI, Customer Service, and/or Human-Computer Interaction. This is an IC role to start with the opportunity to build a team.
Develop clear and differentiated messages and value propositions for Netomi that is easy for sales to deliver and compels target audiences to engage
Create and present compelling, high-quality content across the funnel, including, white papers, eBooks, webinars, product-related blogs, thought leadership blogs, case studies, social media content, videos, and website content
Enable sales reps using training and sales tools on latest product features, competitive intelligence and key differentiators that help accelerate the sales cycle
Develop sales enablement by creating solution briefs, customer-facing presentations, demo scripts, email templates, battle cards, and ROI tools
Develop comprehensive GTM plans that raise awareness across multiple channels, drives leads, increases market share, and ensures Netomi's overall success in the market
Research market, product, and competitive dynamics and industry trends and socialize findings and recommendations with the team. Develop frameworks to create positioning against competitors on an ongoing basis
Support pricing and packaging initiatives for a new product or cross-portfolio packages
Open to traveling a couple of times a quarter to meet customers or attend conferences
3+ years experience, ideally in B2B SaaS Startups
Passionate storyteller who can articulate a compelling vision both verbally and in writing
Excellent relationship with Sales Team and C-levels
Quick to synthesize technical content into ‘positioning’ for non-technical audiences and craft messaging that connects with both internal stakeholders and customers
Start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
Flexible for change in directions
Self-Starter able to deliver high output with great quality
Excellent team player
Previous experience in AI and/or Deep Learning
This is a full-time position with competitive compensation, benefits and equity options.
Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are passionate about what we're building, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!
We are committed to building an inclusive and diverse team. Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
About this role
February 13th, 2022
January 14th, 2022
Learn about Netomi and their company culture.
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.
The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.
The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.
Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.
Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.
Learn about the technology and tools that Netomi uses.
About this role
February 13th, 2022
January 14th, 2022