Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Netomi is a company on the rise. Our Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.
We've invested in a large, talented engineering team to build our industry-leading AI, which gives us a defensible competitive advantage.
We recently raised our $30M Series B ($52m total raised so far.) Read about it in The Wall Street Journal. We also made the list of Y Combinator Top Companies for 2022. There is a substantial opportunity for growth and significant equity value. This role is currently only open to SF Bay Area based candidates.
Netomi is looking for a Partner Marketing Manager who can help us make our products come alive in the eyes of our customers. This is a brand new position. Some of the things you'll work on are:
Build joint Partner Marketing campaigns including messaging, asset generation, events, multi-touch demand generation programs, ABM, and coordinate cross-functionally with other marketing departments for execution
Support pipeline through end-to-end partner campaigns
Execute key assets for partner education, including collateral, playbooks, newsletters, presentations, case studies, videos, webinars, and more
Drive ongoing communication with partners and secure partner commitment on marketing plans, including events and PR initiatives.
Cultivate strong working relationships with key partners’ marketing teams.
Build lasting relationships
Manage and support high volume partner events, including branding and promotion, registration, onsite presence, and post-event follow up and reporting
Manage funding requests, co-marketing budgets
Measure and report on the effectiveness of alliance marketing programs and activities
Document and templatize Partner Marketing initiatives
We strongly prefer someone with experience in a partner marketing role or a partner management background. This will be a role that is working closely with Partnership, Product and Sales. In that spirit, we will be looking for the following:
5+ years of partner marketing experience in the B2B industry
Previous experience in Customer Experience / Customer Support
Proven experience in building successful creative assets and marketing content
Strong background in building relationships and project management
An embodiment of a high-growth company DNA: positive, flexible, change seeking and creating; a builder, driven, self-starter, proactive, curiosity
Excellent written and verbal communication skills with a unique ability to translate technology features into business benefits
A bias for action, results and delivery, with a high comfort level in an unstructured environment
Experience partnering with Partnership, Product and Sales teams
Highly organized and proficient at managing multiple projects at the same time
Entrepreneurial self-starter with an excellent sense of ownership and urgency
Creative, innovative, and always thinks outside the box
Metric-oriented with excellent analytical and project management skills
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
About this role
August 17th, 2022
June 18th, 2022
Learn about Netomi and their company culture.
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.
The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.
The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.
Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.
Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.
Learn about the technology and tools that Netomi uses.
Benefits and perks
Learn about the benefits and perks that Netomi provides.
Paid parental leave
3 months of paid family leave for all parents to support you and your family.
Learning and development budget
Learning and development budget per year stipend to grow your skills.
Employee assistance program (EAP)
We offer an employee assistance program focused on mental health.
Annual company retreats so you can meet everyone in person.
About this role
August 17th, 2022
June 18th, 2022