Netomi logo

Marketing Analyst

Netomi is building the future of customer service automation.

Netomi

Icons/design/feather/users

51-200

Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada

Netomi is building the future of customer service automation. Our artificial intelligence platform gives companies the ability to deliver an experience that both delights consumers and turns customer service into a competitive advantage. We believe that through combining the efficiency and precision of AI with the empathy and creativity of a human touch, companies can truly build long-lasting and meaningful relationships with their customers.

Both Y-Combinator and VC-backed, Netomi’s clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations – and we’re growing! 

We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2021 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.

We're looking for an Marketing Analyst to help us identify and understand the opportunities for growth and leverage them.

Job Responsibilities

  • Leverage data to understand and identify areas of growth for in-depth paid marketing channel performance across different regions and countries

  • Integrate multiple 1st and 3rd party APIs & data sources into structured datasets to generate automated performance tracking dashboards, liaising closely with other key stakeholders and business partners throughout the region

  • Create reports/dashboards by compiling data from different platforms (Salesforce, Hubspot, Google Analytics, etc.)

  • Ensure data cleanliness, aligning data sets to stakeholder objectives for reporting & analysis 

  • Owner of monthly digital marketing & e-commerce reporting, KPI & target tracking with the main objective of automating the reporting process as much as possible

  • Develop regional view by markets & channels to measure performance and optimize investment across digital marketing & e-commerce activity.

  • Work with engineering leadership to develop tools to help us define our TAM 

  • Document key findings for growth opportunities. Conduct ad-hoc analyses on key areas of the business

Requirements

  • 3-6 years of relevant experience

  • Prior work or academic experience with MS Excel, PowerPoint

  • Knowledge of statistical techniques and machine learning algorithms

  • Knowledge of analysis tools like R, Python

  • Analytically inclined, exceptional organizational skills, with rigorous attention to detail 

  • Passion for delivering actionable insights

  • Strong interpersonal and communication skills 

  • Ability to learn and thrive in a fast-paced environment

Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are passionate about what we are building, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!  

We are committed to building an inclusive and diverse team. Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

About this role

February 14th, 2022

August 22nd, 2021

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada
Netomi is hiring for this role
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About Netomi

Learn about Netomi and their company culture.

View company profile

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Tech stack

Learn about the technology and tools that Netomi uses.

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Customer Service
Icons/design/feather/users

51-200

2015

Puneet Mehta

Icons/design/feather/country/us United States

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