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NetomiNE

Data Scientist - I

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

India only

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About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?
If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you the exciting work and career opportunities at Netomi.
We are seeking a Data Scientist with foundational expertise in machine learning and knowledge of Large Language Models (LLMs) to join our team. This role focuses on learning, contributing to AI-powered solutions, and developing technical skills through hands-on project work. You will support NLP and machine learning projects under guidance while building your expertise in modern AI systems.

Job Responsibilities:

  • Research & Learning - Stay current with foundational LLM concepts, architectures, and developments in the field. Learn about transformer architectures, prompt engineering, and basic model optimization, Explore new LLM capabilities and frameworks under guidance from senior team members. Read and understand research papers and technical documentation
  • Solution Design & Prototyping - Support the design of AI solutions for business problems using LLMs. Build proof-of-concept applications to test ideas and validate approaches. Prototype LLM-based applications using modern frameworks. Conduct experiments to compare different approaches. Collaborate with team members and learn from subject matter experts
  • Development & Implementation - Write clean, readable code following team standards and best practices. Develop LLM-based workflows using orchestration frameworks (such as LangChain, LangGraph, or similar). Implement LLM features, including basic prompt engineering, API calls, and structured outputs. Build functional systems that integrate with LLM APIs. Participate in code reviews and learn from feedback. Optimize code for readability and basic performance considerations
  • Experimentation & Analysis - Design simple experiments to test ideas and measure results. Evaluate LLM outputs and system performance using established metrics. Work on prompt optimization and basic fine-tuning approaches. Conduct data analysis and statistical testing

Requirements:

  • 1-2 years of experience in data science, machine learning, software development, or related technical roles
  • Bachelor's degree in Computer Science, Data Science, Statistics, Mathematics, or related technical field
  • Demonstrated interest in NLP and LLM applications through projects, coursework, or work experience
  • Strong Python programming skills with the ability to write clean, functional code
  • Hands-on experience with LLM APIs (OpenAI, Anthropic, Google, or similar)
  • Familiarity with at least one deep learning framework (PyTorch or TensorFlow preferred)
  • Basic experience with LLM orchestration frameworks (LangChain, LangGraph, or similar)
  • Understanding of NLP fundamentals: text processing, embeddings, classification
  • Experience with common ML models: regression, classification, clustering
  • Hands-on experience making API calls and working with LLM responses
  • Knowledge of Git for version control
  • Ability to write basic tests for your code
  • Familiarity with vector databases or embedding systems
  • Basic understanding of cloud computing concepts
  • Strong problem-solving skills and eagerness to learn
  • Good communication skills and the ability to work in a team environment
  • Self-motivated with intellectual curiosity about AI and machine learning
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Education

Bachelor degree

Experience

1 year minimum

Location requirements

Hiring timezones

India +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
Netomi logoNE

Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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