Netomi logo

Business Development Representative

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost.

Netomi

Icons/design/feather/users

51-200

Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job description

Netomi is looking for a mid-level or senior Business Development Representative BDR that enjoys executing the sales plan alongside our Account Executives with the goal to engage and schedule meetings with target contacts. You'll be helping us develop and implement the latest and greatest tools, techniques, and relationship building processes in outbound sales. This isn't your typical sales role, you'll also be a key contributor to the strategy and growth of the company. The ideal candidate has successfully worked in a B2B inside sales role (smiling & dialing, relationship building, appointment setting & lead generation) and is excited about helping contribute to a growing AI startup. Our company is headquartered in San Mateo, CA, but the role will be remote at this time with the possibility of working in a hybrid role based out of either our New York, Toronto, or  San Mateo offices in the future.

Responsibilities:

  • Phone outreach to executive/senior-level buyers, setting appointments and interacting with our customers

  • Lead Gen: Prospect & qualify sales leads, account and contact research 

  • Collaborate with Account Executives to plan outreach strategy

  • Utilize additional social channels as needed to prospect leads Document all pertinent customer information and conversations into Salesforce /work out of a CRM database

  • Meet or exceed weekly metrics and quarterly KPI’s

  • Maintain a full pipeline of qualified sales leads

  • Be awesome

Qualifications:

  • The ability to jump between different projects and industries and quickly understand value props for each new client

  • Outcome focused, endlessly curious, and innovative – with a tech-first approach 

  • Bachelor's degree or equivalent experience

  • 1+ years experience in B2B inside sales preferred

  • Salesforce, similar CRM, Outreach and/ or other sales enablement tools experience is required

  • Thrives in a dynamic & collaborative start-up environment as a strategy builder, team member, & independent contributor 

  • Strong written and verbal communication skills

Competitive base + incentive package If you are someone who believes in ongoing personal and professional growth and wants to help shape a growing company, we'd love to talk!

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About this role

February 11th, 2022

January 12th, 2022

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada
Netomi is hiring for this role
 in these timezones.
Icons/design/feather/country/us All US timezones (+/- 2 hours)
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Icons/design/dot 12.00
Icons/design/dot 12.75
Icons/design/dot 13.00
Icons/design/dot 14.00

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About Netomi

Learn about Netomi and their company culture.

View company profile

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Tech stack

Learn about the technology and tools that Netomi uses.

View tech stack
Customer Service
Icons/design/feather/users

51-200

2015

Puneet Mehta

Icons/design/feather/country/us United States

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