Account Manager

Position Overview:
The Partner Success Manager (PSM) plays a critical role in fostering strong relationships with dental practices, ensuring they receive exceptional IT support and strategic guidance. This role requires a positive and energetic demeanor, strong communication skills, and the ability to adapt quickly to new technologies and processes. A successful PSM demonstrates exceptional time management, working independently while proactively addressing partner needs. They uphold Core Values in every interaction, developing a deep understanding of Medix’s products and services to provide expert advice.

The Ideal Person for this role exhibits:

• An optimistic and enthusiastic attitude
• Strong and clear communication skills
• Excellent comprehension and retention of new information
• Superb time management skills
• Initiative and responsibility for outcomes

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Location: Remote, WFH
Salary: $50,000 to $60,000 annually plus commission
Hours: 8 AM to 5 PM, Monday through Friday

Key Responsibilities:

• Demonstrate and uphold the Medix Core Values in all interactions with clients and team members.
• Develop a strong understanding of Medix's products, software applications, and services to effectively support and advise clients.
• Foster trusted relationships with clients during onboarding and beyond, ensuring ongoing communication with key decision-makers and champions at each dental practice.
• Provide proactive, personalized guidance by communicating best practices, assisting with IT planning, and helping practices budget for future technology needs.
• Analyze client environments to assess costs, identify IT risks, and prepare clear, actionable plans for improvement.
• Ensure Opportunities, Sales Board, and Account Management Board are kept up to date.
• Act as liaison between Medix departments to ensure client requests are addressed efficiently.
• Keep up with industry trends, technology advancements, and internal process improvements to continuously enhance the client experience.
• Assist with additional responsibilities as needed.

Skills & Qualifications

• High School Diploma or GED
• At least 3 years of customer service experience
• Preferably, at least 1 year of experience in a similar role.
• Excellent written and verbal communication skills
• Strategic thinking to develop and implement strategies that improve partner experience and value
• MSP or Dental industry experience a plus!