Motor Claims Handler

Company:

Description:

We have a great opportunity for an experienced Motor Claims Handler to join our Claims Team in Bucharest.

In this role, you will proactively manage a diverse portfolio of motor claims, including own damage, third party damage, and personal injury claims for Corporate Clients. Your main focus will be to ensure that service delivery meets client expectations.

You will be responsible for efficiently and professionally concluding claims while keeping all parties informed throughout the process. Effective communication with various stakeholders is essential. This role is suitable for experienced Commercial Claims Handlers looking for a new challenge, as well as claims handlers from a Paralegal, Loss Adjusting, or Personal lines background who are seeking a more focused "commercial" opportunity to further develop their skills.

The expectation is to work in the office three days per week on average, with the flexibility to work remotely two days per week.

What can I expect?

• Joining an established company and supporting a wider team to work more efficiently

• Opportunities to build on existing skills and knowledge, as well as learn new skills in a continuous improvement environment

• Building and maintaining excellent relationships with colleagues worldwide

We will rely on you to:

• Proactively managing an assigned caseload

• Promptly and accurately handling client requests and queries

• Reviewing and understanding incoming documentation and new claims notifications under the supervision of senior colleagues

• Identifying potential problems or contentious claims and seeking guidance or advice when necessary

• Determining coverage for incoming claims based on policy knowledge

• Analyze technically the repair estimates received and approve / pay the amounts due

• Check the invoices received and/or claims for compensation and record the payment of damage files in the system system, according to the competences established by internal rules

• Verify the parts ordered by repair units from Allianz approved suppliers and carry out their payment

• Escalating complex issues to senior colleagues and claims advocates

• Liaising with advocates and/or clients to address claims-related issues or client service concerns

• Communicating with clients, beneficiaries, third parties, or insurers to receive status updates and resolve queries

• Generating, validating, and distributing claims reports to ensure accurate records

• Facilitating collection from insurers on small claims and tracking ongoing work for common claims settlements

What you need to have:

• Demonstrable claims handling experience

• Effective communication in Romanian and English

• Insurance industry experience

• Understanding of insurance products.

• Ability to influence and build relationships.

• Ability to prioritise and organise own workload

• knowledge of loss assessment applications (e.g. audatex, dat),

• road and insurance legislation

What makes you stand out:

• Excellent organizational skills and ability to work under tight deadlines

• Excellent communication and numerical skills, with a proven track record of providing high-level customer service