FLEX Sales Specialist MHS (1 Year Contract, Remote)

Sales Specialist

Multi Hotel Sales | Marriott International (Canada)

Position Summary

The Sales Specialist role provides temporary, flexible sales coverage across Multi Hotel Sales teams to support periods of staffing change, leaves of absence, out‑of‑office coverage, or shifts in call volume and demand. This role supports group and catering sales activities, including lead handling, opportunity management, customer communication, and event turnover, while delivering exceptional service aligned with Marriott brand standards.

Qualifications

Required

• High school diploma or GED plus a minimum of 2 years of experience in sales, marketing, guest services, front desk, or a related professional area
  OR
• A 2‑year post‑secondary degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field (no prior work experience required)

Preferred

• Experience selling group business in a hotel property or sales office environment
• Knowledge of hotel operations and Food & Beverage
• Understanding of the group sales process and closing techniques
• Experience working in a team‑based selling environment
• Hospitality Management degree

Key Responsibilities

Sales & Opportunity Management

• Respond promptly to incoming group and catering opportunities within predefined parameters
• Qualify, negotiate, up‑sell, and close sales opportunities aligned with hotel and market needs
• Prepare proposals, contracts, and customer correspondence
• Maintain complete and accurate lead and account information in SFAWeb / CI/TY systems
• Re‑solicit non‑managed realized opportunities and follow up on opportunities identified by Sales Executives

Revenue & Market Support

• Verify that booked business aligns with individual hotel parameters
• Understand market conditions, competition, and economic trends to effectively position properties
• Partner with Revenue Management to analyze business needs and make sales recommendations
• Utilize company marketing initiatives and incentives to convert and close business opportunities

Operational & Property Coordination

• Transfer timely, accurate, and complete booking details to on‑property teams
• Turn over events to hotel operations teams for execution of event details
• Support pre‑event up‑selling of products and services
• Act as a liaison between the sales office, property teams, and customers throughout the sales process.

Customer Experience & Relationship Building

• Deliver service excellence to drive customer satisfaction and loyalty
• Build rapport and long‑term relationships with new and existing customers
• Resolve guest issues and escalate concerns as appropriate
• Gather guest feedback and support continuous improvement

Flexible Coverage

• Provide temporary sales support across teams and roles as business needs require
• Step into opportunity management or business development activities during coverage periods
• Perform additional duties as assigned to support business operations

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.