United States onlyOverview:
Serves as business testing coordinator for new online/mobile banking for business platform, representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. This Product Owner II rolewill support a team of product owners focused on consistent testing practices, and coordinate internal partners required to complete user acceptance testing prior to software deployment.
The Digital Business Experience initiative is focused on building a new online and mobile banking experience and platform to support small to medium business customers.
Primary Responsibilities:
- Build and own the testing framework for a large initiative involving dedicated agile teams,vendor partners, and internal teams supporting critical or key dependencies. Prioritize the testing backlog(s) based on the overall product vision and strategy.
- Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
- Write use cases and test scripts in partnership with the team. Support and validateacceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
- Support creation of test data and coordination of technical environments.
- Management of defects, triage, prioritization, and reporting.
- Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products.
- Participate in all team activities and ceremonies.
- Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
- Understand and engage with your customers.
- Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product validation. Due to the scope of these product(s), these efforts are often more complex.
- Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
- May act on behalf of the Senior Product Owner as required by absence.
- Complete other related duties as assigned
Managerial/Supervisory Responsibilities:
No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.
Education and Experience Required:
Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience
Education and Experience Preferred:
- Prior experience prioritizing across competing priorities and quickly-changing landscape
- Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
- Understanding of Design Thinking principles
- Knowledge of product design and development best practices
- Knowledge of Agile and Lean principles and practices
- Experience working in partnership with user experience teams on product design
- Experience developing/managing digital capabilities
- Strong verbal and written communication skills
- Specific subject matter expertise as required by assigned product
- Prior role leading testing efforts to validatenew and/or evolving customer experiences
- Prior experience working with vendor partner implementations
- Experience supporting small to medium business customers
