Structured Operations Support Specialist

Looking for a role where you can make a real impact? Help us set new standards driving change that matters.

Join us and be part of a team where your insights will directly shape our strategic direction.

Read on!

(this will be a long write up but we like to give you all the details before you spend your time applying)

Your top 5 responsibilities 

• Consultants Support: You will be the go-to person in answering and supporting our consultants’ questions and requests, helping them get up to speed and deliver the best value to our projects 

• Project and Systems Setup: You will get the ball rolling by setting up the systems and assets necessary for projects to start  

• Customer systems management & contract review and compliance: you will set up and manage our registration in customer systems and ensure we comply with our clients' administrative requirements. You will support the review of new project contracts, NDAs, travel insurances, certifications, highlight potential risks and ensure compliance with our standards 

• Cross-functional collaboration & process improvement: you will be part of our Operations team, working together in developing and managing scalable processes and systems, spotting new improvement opportunities and driving improvement initiatives 

• Develop everyone: maximise the development of yourself personally and professionally, and educate our team to improve as well 

You are methodical, thorough, with a great sense of ownership, great attention to detail and strong analytical skills.   

You can understand the big picture (problem concept) and have the ability to break any problem into small, actionable chunks.  

You think in systems and are naturally inclined to convert repetitive tasks into processes.

You have excellent communication and interpersonal skills to effectively interact at all organizational levels.

You are self-driven and passionate about learning and constantly developing yourself. 

This role would suit an engineering, science or business graduate (or recent graduate)

• You know how to automate manual tasks with tools such as Make, Zapier, n8n, Power Automate

• You use AI tools daily to streamline your work and increase your effectiveness

• Ability to think critically and solve problems in a structured way

• You have a service-oriented attitude.

• You are a systems-thinker with a focus on accuracy and compliance. 

• You have high self-agency and a strong ownership mindset.

• Communication: Precise and structured communicator, both written and verbal in English 

• Leadership: Desire to, and the ability to, work autonomously in a highly collaborative yet fully distributed, global team environment (get-things-done)

• Impact: Strong desire to solve tough problems and share learnings with others 

• Experience in an operational or support role, where you had to follow and contribute to set up of operational processes

• Able to autonomously set up and manage automated workflows and AI-based solutions and create high-quality standard operating procedures  

• Communication: Assertive communicator, able to influence and gain buy-in from peers and senior leaders  

• Leadership: Ability to effectively work autonomously and with self-motivation and self-direction  

• Impact: A track record of implementing scalable and repeatable solutions that had a significant positive impact