Brazil onlyAt Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.
Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients. Your role involves creating data-driven stories that empower clients in their industries.
Your expertise helps Kpler navigate markets successfully. Your journey starts here, where innovation meets impact. Join our team of 500+ talented people from 35+ countries worldwide.
We are currently looking for a talented Account Manager to join our Athens team. As an Account Manager you will be responsible for optimising the post-sale customer relationship, serving as the primary point of contact for the customer. Ensuring a smooth and positive customer experience, you will expertly facilitate communication between the Product, Marketing and Sales Teams.
This role will see you working with a number of customer accounts and serving as a trusted advisor. As a key member of the Team, you will be responsible for implementing and managing contract renewal initiatives, maintaining contract revenue base at highest possible retention rate while seeking for growth opportunities.
Responsibilities
- Manage a portfolio of accounts, responding to clients’ requests promptly and thoroughly, having a growth quota every year.
- Act as a commercial core partner of the business, supporting budgeting, multi-year planning, controlling, demand planning, reporting, and general metrics in a timely manner
- Collect product and competition feedback from clients
- Maintain the CRM with notes and updates, working closely with the sales team to make sure that our forecasts are achievable
- Support other teams and share knowledge
- Be a good representative of Kpler externally
- Work on corporate projects and initiatives that impact the entire organisation
Requirements
- 2+ years relevant work experience in client-facing roles (Account Management/ Sales)
- Familiarity with the shipping industry will be a bonus
- Have regularly exceeded your targets and enjoy working to your KPIs
- Excellent written and oral English language communication skills
- Experience in working with remote Team members
- Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
- Ability to thrive in a dynamic environment, prioritizing and adjusting to multiple and varying tasks daily
- Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
What's in it for you?
Work in an international, dynamic and pleasant environment
Remote work flexibility
Huge room for creativity and innovation
Continuous learning including unlimited access to an online training platform
Career development and growth opportunities
Attractive Remuneration based on a job grading system
Unlimited access to Mental Health Platform
Sponsored wellbeing activities such as free on-site/online fitness activities
If you feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.
We're a dynamic company dedicated to nurturing connections and innovating solutions that tackle market challenges head-on. If you're driven by customer satisfaction and thrive on turning ideas into reality, then you've found your ideal destination. Are you prepared to embark on this exciting journey with us?
we make things happen
We act decisively and with purpose, and we like to go the extra mile.
we build
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We foster relationships and develop creative solutions to address market challenges with cool features and solutions.
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Being accessible and supportive to colleagues and clients with a friendly approach is essential.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
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