We are looking for a passionate, self-starter to join our US team. This role will have a strong operations focus, with a high level of engagement with Customer Success, Level 3 Support and development teams.
Karbon is the premium work management platform for the accounting industry and has become indispensable for firms around the world to support their team and navigate the sudden shift to remote work. Karbon brings planning, clients, work and communication together. In one place, where it belongs. So even if the firm has to work remotely, they're all together online. Check it out at karbonhq.com.
Founded in San Francisco in 2014, we have grown into a globally distributed team with people in San Francisco, Seattle, San Diego, Reno, Sydney, Melbourne and Nelson NZ. We are well-funded, have a fantastic team culture and make a global impact.
About this role and the work
Some of your main responsibilities will include:
Proactively monitoring production environments and taking corrective actions
Working with Customer Success and Support teams to address issues raised by customers or notifying the development team when required
Database administration, automation, performance tuning, and doing data fixes when necessary
Performing data extraction at the request of customers or internal stakeholders
Creating documentation, and responding effectively to customer tickets
Executing Data and Dev Ops projects alongside business-as-usual tasks
This role is open for applicants from anywhere in the US. You will have the option to work remotely, or work with our existing teams if you are located in Reno, San Diego, Seattle or Bay Area.
Candidates with following experience are encouraged to apply:
Operations/Level 3 support experience with excellent communication skills
Strong relational database knowledge – _preferably Microsoft SQL Server
Platform monitoring or system administration skills with a focus on automation
Familiarity with Microsoft tech stack. Cloud experience is nice to have
Strong customer-focus and dedication
Ability to clearly explain and document issues
Analytical thinking, with abilities to multitask and prioritize
Keen interest in learning and adopting new technology
Overall a good team player who brings passion to the table
Why work at Karbon?
Opportunity to be part of building a global product
True ownership and autonomy over the work you do
Work with (and learn from) a very experienced team
Part of a startup team that will continue to grow around you
Flexible approach to work hours and environment (we believe in trust and autonomy—we’re not going to monitor when or where you work)
The option to work remotely, from one of our offices, or both
A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
Applying for this job
Please email your application to [email protected]
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About this role
June 18th, 2021
Job posted on
May 19th, 2021
Karbon is hiring for this role in the following timezones:
To apply, you must have a permit to work in at least one of the following countries:
About the companyKarbon provides a truly collaborative platform for accounting firms to manage workflows, communicate with teams and deliver exceptional client work. We are a team with extensive experience in the acco...
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