Josef logo

Junior Customer Success Manager

The majority of people who face a legal problem around the world don’t get legal assistance.

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11-50

Josef is used by lawyers and legal professionals to transform the way they deliver their services. This is no mean feat! You’ll be at the front line of this effort, helping our customers to make legal services more accessible.

This is a challenging, exciting and potentially transformative role. As a junior CSM, you will work closely with our more experienced Customer Experience and Customer Success professionals, and our COO, to learn about and drive the creation, management and implementation of Josef’s customer success strategy. This is a cross-functional role that includes contributing to, overseeing and executing:

  • customer success

  • customer experience

  • customer support

  • account management

  • education and training programs

  • data and analytics

  • customer communications

  • product communications

  • product management

  • user testing

In particular, you will be focusing on helping us to develop our low-touch or tech-touch customer service offering, which will enable us to scale our world-class product, support and training across a large number of smaller customers. To help with this, you should have a scale and systems mindset. 

This list is non-exhaustive. Our aim is to hire people who can grow with us. We want to build you into the best CSM you can be, while giving you exposure to lots of other areas across the business. If you want, we also want you to be able to take a leadership role in the company one day, helping us to build out a team and forge a path towards our vision.

To be successful in this role, we want you to have excellent communication, organisation and presentation skills. You should love working with customers, and get a kick out of making them successful and happy. You will collaborate with various teams at Josef, including the sales, marketing, development, product and design teams.

About you

You’ll have:

  • Ideally, some experience in SaaS customer success and/or support (if not, experience in customer service, success or support in a different industry)

  • Excellent written and verbal communication skills

  • Excellent organisational and project management skills

  • Excellent attention to detail

  • A passion for creating great customer experiences

  • Experience in relationship management or account management

  • An open mind and desire to bring your authentic self to work every day

  • Familiarity with the law and the legal industry is desirable

  • Experience in relevant fields, including process automation, service design, CX design and project management, will be beneficial

Nice to have:

  • A familiarity with the law and the legal industry is desirable

  • Experience in relevant fields, including process automation, service design, customer experience design and project management, will be beneficial

What you'll do

  • Account and relationship management

  • Develop and provide training and education to customers

  • Advise customers on solutions, and help them to execute

  • Support senior CSMs and the COO in managing customer success at Josef

  • Customer communications

  • Data and analytics

  • Support the development of strategy, process and procedure

  • Help in the development and implementation of a “tech-touch” strategy

  • Input into product processes, like running user testing sessions

What to expect

  • Competitive market wages

  • A supportive and inclusive working environment

  • The chance to work with a clever, engaged and lovely team of people!

  • Learning and development policy and budget

  • Wellbeing policy and budget

  • A flexible workplace and the ability to work from anywhere

  • A work environment that is challenging, dynamic, creative and independent

  • The autonomy to help us determine the future direction of the company

  • Clear OKRs and goals

  • Regular check-ins with the executive team to discuss your progress

About this role

October 4th, 2022

August 5th, 2022

Full Time

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About Josef

Learn about Josef and their company culture.

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The majority of people who face a legal problem around the world don’t get legal assistance. And, for those who do, most are dissatisfied with the service they get.

Josef was created to solve that problem, founded by three young lawyers and developers who believe that the law needs to work for everyone.

Today, the best legal teams around the world use Josef, from global commercial firms, to in-house teams at multinational corporations, to leading boutique and NewLaw firms, to the world’s best universities and law schools.

Josef is a no-code software platform that empowers lawyers and legal professionals to automate legal tasks, including lawyer-client interactions, sending emails, generating legal documents and providing legal guidance and advice. 

Through Josef, these teams are saving time, scaling their services, helping more people and delighting staff and clients – all while making legal services more accessible.

Interested in joining a world-class start-up with social justice at the core of its mission? Check out our available positions and apply!

As a fast-growing start-up, we’re always on the lookout for exceptional people to join our team and work with us to make the law more accessible for everyone.

If you’re interested in joining us, but we don’t have a position available right now, please check back as we update this page regularly. You can also use our bot to share your CV and a one page letter on why you’d be great for Josef.

What we look for

  • A passion to make legal services more accessible

  • A hunger for knowledge and a keen appetite to learn

  • A desire to work autonomously in a fast-paced, rapidly changing start-up environment

  • An open mind and desire to bring your authentic self to work every day

What to expect

  • A supportive and inclusive environment

  • Ongoing training and the opportunity for rapid personal and professional growth

  • Casual dress (while we work with lawyers we don’t dress like them)

  • A vibrant, modern office environment working alongside other start-ups

  • As a start-up, a workplace that is challenging, dynamic, creative and independent

  • The ability to help us determine the future direction of the company

  • Regular check-ins with the co-founders to discuss your progress

Submit your application

If you think you’d be a good fit then we’d love to have a chat! Submit your CV and cover letter via the bot on the left.

Please have your resume ready to upload, along with a one-page cover letter telling us a bit about yourself and why you’d like to join us!

Tech stack

Learn about the technology and tools that Josef uses.

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Benefits and perks

Learn about the benefits and perks that Josef provides.

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Flexible working hours

We accommodate all kinds of lifestyles and life stages. Come work on your terms.

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Casual dress

Casual dress (while we work with lawyers we don’t dress like them).

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Generous vacation

We have a generous PTO policy to help encourage work life balance.

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Top-end equipment

Top-end equipment (laptop and whatever else you need).

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View all employee benefits

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