Josef logo

Customer Support Specialist

As Customer Support Specialist, you will report to our Customer Success Manager and COO, and work closely with the Customer Experience and Product teams to nurture and support, educate and empower Josef’s customers.




As Customer Support Specialist, you will report to our Customer Success Manager and COO, and work closely with the Customer Experience and Product teams to nurture and support, educate and empower Josef’s customers. Your ideas and teamwork will help develop scalable customer support processes and contribute to the implementation of Josef’s long term customer success strategy. 
This is a customer-focused role, however you will also need to become an expert on Josef in order to help our customers be successful on the platform. We also want you to be a keen content-creator, helping us to create and maintain self-help material for our community of users. 

Key responsibilities for this role include:
  • enthusiastic day-to-day customer support
  • clear and helpful customer communications
  • insightful product communications
  • establishing and managing customer support systems and processes
  • developing scalable customer educational material 
  • passionate product management
  • continuously improving data analytics and processes
This list is non-exhaustive. Our aim is to hire people who can grow with us! 
To be successful in this role, we want you to have excellent communication skills. You should also be comfortable working with external stakeholders. You will collaborate with various teams at Josef, including the customer success, product and development teams.

What you will do
  • Be the custodian of Josef’s customer support procedures and processes and always be on the look out to improve them
  • Manage and mentor legal technologists in providing customer support
  • Manage customer and product communications through the support channel
  • Collaborate with product and development teams to identify and report product related enquiries
  • Share your ideas on into product processes, including providing customer feedback on the platform
  • Use data and analytics to identify trends and build a world-class customer support environment at Josef

About you
Our ideal next Customer Support Specialist has an appropriate level of expertise and experience in SaaS customer support. You should also have:
  • A desire to learn, grow and experiment
  • Excellent written and verbal communication skills
  • Excellent organisational and project management skills
  • Excellent attention to detail
  • An open mind and desire to bring your authentic self to work every day
  • An understanding of product and product management
Experience in relevant fields, including the law, process automation, service design, CX design and project management will be beneficial.

About this role

February 25th, 2022

September 19th, 2021

Full Time

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Apply now

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Apply now

About Josef

Learn about Josef and their company culture.

View company profile
The majority of people who face a legal problem around the world don’t get legal assistance. And, for those who do, most are dissatisfied with the service they get.

Josef was created to solve that problem, founded by three young lawyers and developers who believe that the law needs to work for everyone.

Today, the best legal teams around the world use Josef, from global commercial firms, to in-house teams at multinational corporations, to leading boutique and NewLaw firms, to the world’s best universities and law schools.

Josef is a no-code software platform that empowers lawyers and legal professionals to automate legal tasks, including lawyer-client interactions, sending emails, generating legal documents and providing legal guidance and advice. 

Through Josef, these teams are saving time, scaling their services, helping more people and delighting staff and clients – all while making legal services more accessible.

Interested in joining a world-class start-up with social justice at the core of its mission? Check out our available positions and apply!

As a fast-growing start-up, we’re always on the lookout for exceptional people to join our team and work with us to make the law more accessible for everyone.

If you’re interested in joining us, but we don’t have a position available right now, please check back as we update this page regularly. You can also use our bot to share your CV and a one page letter on why you’d be great for Josef.

What we look for

  • A passion to make legal services more accessible
  • A hunger for knowledge and a keen appetite to learn
  • A desire to work autonomously in a fast-paced, rapidly changing start-up environment
  • An open mind and desire to bring your authentic self to work every day

What to expect

  • A supportive and inclusive environment
  • Ongoing training and the opportunity for rapid personal and professional growth
  • Casual dress (while we work with lawyers we don’t dress like them)
  • A vibrant, modern office environment working alongside other start-ups
  • As a start-up, a workplace that is challenging, dynamic, creative and independent
  • The ability to help us determine the future direction of the company
  • Regular check-ins with the co-founders to discuss your progress

Submit your application

If you think you’d be a good fit then we’d love to have a chat! Submit your CV and cover letter via the bot on the left.

Please have your resume ready to upload, along with a one-page cover letter telling us a bit about yourself and why you’d like to join us!

Tech stack

Learn about the technology and tools that Josef uses.

View tech stack

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