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International Guest Services (French/Italian/Spanish/Portuguese)

Jobs on a Ship
United States only

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This is a remote position.

You need to be fluent in English and 2 of the other languages.

ESSENTIAL FUNCTIONS
  • Receives and handles special requests from non-English-speaking groups and individual guests.
  • Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
  • Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
  • Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
  • Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
  • Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc.
  • Conducts Embarkation/Disembarkation talks when numbers of non-English-speaking guests requires.
  • Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.
  • Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise.
  • Available to make updates to other printed collateral where changes occur, including Menus, Shore Excursion Order Forms etc.

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Customer ServiceTranslation ServicesHospitalityCruise IndustryGuest Service

Skills

EnglishGuest ServiceTranslationShore ExcursionsMedical TranslationCustomer CommunicationsMakePort Remote

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