Product Support Engineer - Linux,SQL(Night shift)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer - Linux, SQL (Night Shift) in India.

This role provides an exciting opportunity to support and maintain critical software products for global clients during night hours aligned with Jamaican time zones. As a Product Support Engineer, you will ensure the stability and performance of complex applications, troubleshoot production issues, and assist in the delivery of service improvement initiatives. You will work closely with cross-functional teams to provide technical expertise, maintain documentation, and optimize client-facing services. The position demands strong technical skills, excellent communication, and a proactive approach to problem-solving, contributing directly to the quality and reliability of high-impact systems.

Accountabilities

• Provide technical support for production systems and mission-critical applications.
• Troubleshoot and resolve issues across Windows, UNIX, and Linux environments.
• Collaborate with internal teams and clients to ensure timely resolution of incidents.
• Produce and maintain detailed service documentation, knowledge base articles, and service improvement plans.
• Track and manage issues using call tracking and management systems.
• Contribute to process improvements and enhance service delivery quality.

Requirements

• 2–5 years of experience in product support, client service management, or IT operations.
• Strong communication skills in English and effective interpersonal abilities.
• ITIL V3 Foundation certification or equivalent knowledge.
• Experience with mission-critical applications and delivering service improvement plans.
• Familiarity with technologies such as Linux, Solaris, SQL, Oracle, Java, .NET, and Docker is advantageous.
• Knowledge of web technologies including HTML, JavaScript, and relevant frameworks is a plus.
• Ability to work night shifts aligned with Jamaican hours (7:30 PM – 4:00 AM).

Benefits

• Remote work with flexible arrangements.
• Exposure to global clients and mission-critical systems.
• Professional development opportunities in IT support and operations.
• Collaborative and supportive international work environment.
• Opportunities to work with diverse technologies across platforms.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest!