AV Support Technician

Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.

Key Responsibilities

• Audio Visual Responsibilities
• Flexible support across both Edinburgh Glasgow offices.
• Report into Client Service Delivery AV Manager on a day-to-day basis.
• Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers.
• Management of client tickets/incidents through ticketing portal.
• Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
• Executive white glove meeting support/set up.
• Supporting of internal customers regarding the services on a day-to-day basis.
• Event support management (local/hybrid).
• Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
• Equipment maintenance including Break-fix local repairs.
• Planned Software/firmware updates under technical teams guidance (post Change Control approval).
• Local critical spares/consumables management.
• Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
• Coordination scheduling of preventative maintenance visits.
• 3rd party service dependency coordination.
• Submission of RAMS.
• Management of site documentation.
• Assist with building AV power downs / up checks.
• Perform remote testing and support for regional offices.
• Support regular user training activities.
• IT Support Desk Responsibilities
• When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
• Changing passwords,
• Identifying faulty laptops
• Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues
• Basic software support such as assisting with MS Office queries/faults
• Escalate other calls to the appropriate level.
• Desirable skills
• IT support experience
• Customer service
• Crestron
• Yealink
• Biamp
• Shure