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Customer Support

Spend less time on mundane data work. Insycle is the modern way to organize, cleanse, and update customer data – all in one place.

Number of employees

1-10

Dollar sign

50k-70k USD

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

COMPANY OVERVIEW
At Insycle, our mission is to make it easy to manage and work with data.
Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/
We’re headquartered in New York City.

REQUIREMENTS
  • 2+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product. 
  • Comfortable speaking and presenting using video.
  • Work remotely in US, GMT, or CET timezones

WHAT YOU’LL DO
  • Answer users' questions using chat and email.
  • Train users using Loom video recordings, Zoom video meetings, live webinars.
  • Write help articles and user documentation.
  • Improve onboarding and learning experience.

QUALITIES WE'RE LOOKING FOR
  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, positive.

About this role

October 17th, 2022

March 18th, 2022

Full Time

Dollar sign

50k-70k USD

Insycle is hiring for this role in these timezones.
US flag All US timezones (+/- 0 hours)
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About Insycle

Learn about Insycle and their company culture.

View company profile

Spend less time on mundane data work. Insycle is the modern way to organize, cleanse, and update customer data – all in one place. 

Our mission is to make it easy to manage and work with data.

Background

In today’s environment organizations increasingly rely on SaaS cloud applications for running their business.

From sales, marketing, and support to payroll, recruiting, and accounting.

Many business applications that were traditionally installed on-premise are now available as cloud SaaS apps.

Challenge

The shift to the cloud provides many benefits, yet it brings dramatic change and new set of challenges to businesses in managing data and business workflows.

Traditionally, application databases were stored on-premise and IT managed data using SQL tools.

However with cloud apps, while users store increasing amount of critical business data, no tool exists to manage the apps data.

Solution

Insycle enables business users to manage data scattered across cloud apps from a single unified workspace.

Our product makes it easy for anyone in an organization to unlock the value of data buried within any cloud app, anywhere in the organization.

Insycle gives your team superpowers to manipulate data at scale. No more spending hours exporting data to spreadsheets and wrestling with VLOOKUP, IDs, or SQL.

Our Values

Helpful

In every interaction we strive to listen, help, and provide professional advice.

Positive

We face many challenges, positive attitude helps us succeeded and makes things more fun.

Energetic

One more. Gets us further.

Tech stack

Learn about the technology and tools that Insycle uses.

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20 more

Benefits and perks

Learn about the benefits and perks that Insycle provides.

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Flexible working hours

Flexible working hours

We accommodate all kinds of lifestyles and life stages. Come work on your terms.

B2B SaaS
Number of employees

1-10

2017

Yonatan Lee

These are the countries where employees are currently based.

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