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Research Manager

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.

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1,001-5,000

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever change the way people feed themselves and their loved ones.

Research Managers at Instacart will own the vision for how research will support their side of the business while managing a team of four to six researchers. As the research team continues to scale, managers will be responsible for collaborating on the structure of the research org, defining the mission of the research team, and hiring.

ABOUT THE JOB

  • Partner with key stakeholders—research customers and partners, such as Data Science, Product, Design—to understand needs and timelines in order to ensure the team is successful

  • Develop deep understanding of your team’s product areas and competitive landscape and define how research might have an impact

  • Nurture your team’s talent, helping them grow in their skills, expertise, knowledge, and experience

  • Build and guide relationships across the business that helps research deliver impact and value

  • Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization

ABOUT YOU

  • 7+ years conducting research, at least some of which were in a consumer-focused product organization - bonus points if the product served multiple customer types

  • 2+ years experience managing a team of at least four user researchers inside of a product organization

  • Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation

  • Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there

  • Collaborates well with other managers to build a strong team that acts and executes with consistency across the organization

  • Proven track record running and overseeing foundational research to help the organization

  • Passion for people - supportive and inspiring leader who knows when to trust and when to coach

  • Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

About this role

August 16th, 2022

June 17th, 2022

Full Time

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About Instacart

Learn about Instacart and their company culture.

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Instacart is the North American leader in online grocery delivery. Instacart shoppers offer same-day delivery and pickup services to bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada. Instacart has partnered with more than 500 beloved national, regional and local retailers to deliver from nearly 40,000 stores across more than 5,500 cities in North America. Instacart’s delivery service is available to more than 85% of U.S. households and 70% of Canadian households. The company's cutting-edge enterprise technology also powers the ecommerce platforms of some of the world's biggest retail players, supporting their white-label websites, applications and delivery solutions. Instacart offers an Instacart Express membership for unlimited free delivery on orders over $35.

Our teams are small, nimble, and cross-functional in nature. We are looking for folks who are looking for a high-impact role, and able to jump in right away and help us shape the future of Instacart.

Equal Opportunity

Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Tech stack

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Benefits and perks

Learn about the benefits and perks that Instacart provides.

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Work From Home Stipend

We help outfit your WFH setup so you can be your most productive while at home. We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.

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Unlimited time off

We have "take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well-being.

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Healthcare benefits

At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health.

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Life insurance

We offer life insurance so you don't have to worry.

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