Instacart logo

Content Design Manager

We're transforming the grocery industry. Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce.

Instacart

Icons/design/feather/users

1,001-5,000


We're transforming the grocery industry.


Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 


Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.


Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model


As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

OVERVIEW


Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. And of course, food is sustenance and has been a constant in people’s lives since the beginning of time. But it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.


The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

ABOUT THE JOB


We’re looking for a Content Design Manager who can help build out a strong content strategy / UX writing function at Instacart. This person should be a highly experienced writer/strategist/designer with some management experience. This manager will play an integral part in evolving and socializing content design vision across our Customer, Shopper, Retailer, and Advertiser experiences and is expected to collaborate closely with their peers and teams in Product Design, Product Management, Marketing, and Brand to influence product strategy and deliver exceptional content design outputs. We are looking for someone who thrives on coaching and mentoring Content Designers in their craft and career goals and who can comfortably shift between editing, strategizing, recruiting, and team-building.


This is not a content marketing role. 

ABOUT YOU


  • 1+ year experience managing UX writers, content designers, or content strategists


  • 4+ years of experience working as part of a product writing, UX writing, or content strategy team


  • User-centric approach to designing and writing user flows


  • Experience mentoring and hiring high performing teams


  • Emotional intelligence—the ability to truly understand what each individual on your team needs to thrive and feel fulfilled


  • An inspiring portfolio of projects that showcases your (or your team’s) writing approach, final copy, and impact


  • A demonstrated ability to lead initiatives end-to-end and with cross-functional teams


  • Strong communication and presentation skills (both written and oral)


  • Able to set and communicate priorities and appropriately cascade change to your team


  • Drives successful execution and high quality work across several product teams


  • Can be counted on to remove blockers for yourself and your team


  • Proactively identifies connection points between products and/or teams


  • Dedicated to people management as a critical part of your role; able to assess and grow talent


  • Comfortable rolling up sleeves and working without formal requirement documents or top-down decisions.

About this role

November 17th, 2021

May 18th, 2021

Full Time

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About Instacart

Learn about Instacart and their company culture.

View company profile

Instacart is the North American leader in online grocery delivery. Instacart shoppers offer same-day delivery and pickup services to bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada. Instacart has partnered with more than 500 beloved national, regional and local retailers to deliver from nearly 40,000 stores across more than 5,500 cities in North America. Instacart’s delivery service is available to more than 85% of U.S. households and 70% of Canadian households. The company's cutting-edge enterprise technology also powers the ecommerce platforms of some of the world's biggest retail players, supporting their white-label websites, applications and delivery solutions. Instacart offers an Instacart Express membership for unlimited free delivery on orders over $35.

Our teams are small, nimble, and cross-functional in nature. We are looking for folks who are looking for a high-impact role, and able to jump in right away and help us shape the future of Instacart.

Equal Opportunity

Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Tech stack

Learn about the technology and tools that Instacart uses.

View tech stack

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