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Identifying and delivering new avenues of growth is a critical company priority. The Consumer Strategy team is an entrepreneurial, multi-functional team within Humana’s Medicare and Medicaid business unit. The team is focused on driving industry leading membership growth, retention, and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments.Key responsibilities include:
Owning overall customer segment strategy spanning product, marketing, sales, experience and clinical
Setting measurable OKRs for the customer segment team and supporting cross-functional partners to optimize retention and consumer health outcomes
Shaping high quality analyses and deliverables that clearly frame objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations
Diving deep on Humana and competitor Medicare Advantage product designs and making recommendations for enhancing/degrading benefits to optimize the value proposition to consumers
Developing hypothesis to be validated or refined through targeted research and analysis, overseeing industry, competitor, and financial analyses to support segment strategies
Conducting interviews, working sessions, and report-outs with leaders across the company and preparing executive presentations
Working collaboratively with fellow team members and leaders across the company
Effectively leading and developing junior members of the team
Use your skills to make an impact
Required Qualifications
6-8 years of full-time work experience, 3-5 years post-MBA
Demonstrated ability to lead complex, cross-functional initiatives
Highly collaborative, flexible, team-oriented working style
Ability to quickly build and maintain trust with key business leaders/partners
Strong problem-solving skills and the ability to perform complex qualitative and quantitative analysis
Data-driven mindset; quickly assimilates new information and grasps new concepts; strong financial acumen and ability to synthesize and communicate insights and business performance
Experience developing executive level presentations, building compelling stories to influence change
Ability to think big and bridge the strategic vision with the tactical delivery and drive consensus
Exceptional project management and organizational skills
Excellent verbal and written communication abilities
Preferred Qualifications
MBA, MPH, PhD, or graduate degree in a management field, with outstanding academic credentials
Prior healthcare industry experience, preferably in the managed care or provider sectors with a solid understanding of Medicare Advantage and/or Medicaid
Work experience with a top tier strategy consulting firm
Additional Information
The Consumer Strategy Principal can be a remote position. Ideally candidates would reside near a Humana office with other team members, including Boston, MA, New York, NY, Chicago, IL or Louisville, KY.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$180,000 - $247,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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