IT Configuration Specialist II

The IT Configuration Specialist II will perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities.

• Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality.
• With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems.
• Broaden knowledge of relational concepts that are used to model our environment.

Integration and Customization

• Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting.
• Support the customization of system features and interfaces as needed to meet specific business requirements.
• Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes.

Troubleshooting and Support

• Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations.
• Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks.
• Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance.

Stakeholder Collaboration

• Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations.
• Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool.
• Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly.

Continuous Improvement

• Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.).
• Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques.
• Experience with scripting and automation (e.g., Python, PowerShell) is a plus.