Operations Associate

We’re looking for a Operations Associate who can keep property operations organized across a growing real estate portfolio. This role supports day to day workflows across property management systems, vendors, maintenance activity and access control tools. You should have experience in real estate, property management or operations and be comfortable owning repeatable processes that keep a portfolio running smoothly.

If you have a background in property operations and can manage data, communication and systems with consistency, you will fit well here.

Why You’ll Want to Join

• Paid in USD twice monthly (15th and 30th)
• Up to 14 days Paid Time Off annually starting Day 1
• Observance of Holidays based on your location
• 100% remote setup with flexibility to work where you perform best
• Work directly with a small operations team supporting a mission driven real estate portfolio
• Build structure and workflows inside a startup environment focused on workforce housing

What You’ll Work On

Property Operations and System Management

• Maintain accurate data across platforms such as RentManager, AppFolio or similar
• Track utilities, expenses and maintenance activity in Excel or Notion
• Keep records updated and organized for internal reporting
• Support documentation workflows for asset management

Vendor and Maintenance Coordination

• Coordinate with vendors, property managers and maintenance teams
• Monitor recurring service schedules and follow up on open tasks
• Assist with communication around repairs, service timing and access needs

Access Control and Technology Tools

• Monitor smart lock and access systems such as RemoteLock or TTLock
• Coordinate resets, updates and troubleshooting with property managers
• Ensure access systems remain functional across sites

Operational Tracking and Workflow Support

• Track daily operational activity and flag bottlenecks
• Document issues, missing data or gaps in workflows
• Support the team with ad hoc operational tasks

What You Bring

• Experience in real estate, property management or operations
• Strong Excel or Notion skills
• Familiarity with property management tools such as RentManager or AppFolio
• Clear written and verbal English communication
• Comfortable working hours aligned with U.S. Eastern or Central time zones

Nice to Have

• Experience supporting multi property residential or hospitality portfolios
• Exposure to digital lock or access control systems
• Understanding of U.S. vendor management and property operations

How to Apply

Please include:

1. Your updated resume
2. A short 1 to 2 minute Loom video introducing yourself and describing your operations experience

Only candidates who submit a Loom video will be considered.

If you enjoy building structure in a fast moving environment and supporting day to day property operations, this role gives you the opportunity to contribute to a portfolio focused on workforce housing.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.