Germany onlyWe are looking for motivated freelancers (EU) to support our customer service team - by phone, email, and chat for one of the world's largest music companies.
Requirements
- Handling customer inquiries about orders, products, and services
- Communication by phone, email, and chat (approximately 85% back office)
- Accurate documentation in the designated tools (e.g. Zendesk)
- Collaboration with the project team to ensure high customer satisfaction
- Valid VAT ID
- Very good German language skills in writing and speaking, English skills are an advantage
- Experience in customer service / contact center (phone, email, or chat)
- Reliable, structured, and independent work style
- Punctual, resilient, and team-oriented
Benefits
- Long-term perspective with fair compensation
- Close exchange with team management and project management
- Opportunity to bring your enthusiasm for music into the job
